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451 E Altamonte Dr Ste 401 Reviews
Read reviews from customers who used our services at 451 E Altamonte Dr Ste 401
Total reviews
204
Average Rating
4.6/5
Do not waste your time! Is scheduled repair and everything seems smooth until they do not show up and you wasted your time waiting for a technician that never arrived. Also there’s no real person scheduling nor any recourse to call to find any details. Another robocompany that just can’t get the basics of customer service right. I do not recommend it and would highly encourage you to seek another service provider.
kennie M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1767855370051
Service went well refrigerator was fixed. But I finished feeling taken advantage of. Labor costs of over $400 for 60 minutes of work seems excessive. Also $130 for a $30 blower fan just didn’t sit right with me. If price is no issue and you want something done correctly on your schedule this would work. I was looking to not pay 1/3 the price of the refrigerator to replace a faulty fan.
Logicmax (,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752629636972
Today was not a pleasant experience.
Edward B,
Customer service response - We apologize for the trouble you've faced, Edward. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746399949869
Bad company they don’t send parts on times or work professional. Took 3 weeks for my washing machine
KTL44LIFE,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745297631189
If I could give zero stars, I would. Your technician did not come..and then lied. Hung up the phone and closed the ticket. HORRIBLE experience.
DonAli E,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1738639125202
These people are nothing more than scammers. I had two different technicians out to fix my icemaker which is only three years old. After charging me over $400 the icemaker still does not work and hasn't since this debacle started in late November. Because I didn't want to continue to deal with technicians in my house over the holidays I pushed the reschedule off until the first week of January and now they are telling me that they're 30 day call guarantee Is no longer warranted and they can't help. Even though they never fixed my problem to begin with. DO NOT do business with these people, they will rip you off!
Christian C,
Customer service response - We apologize for the trouble you've faced, Christian. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1736405189531
TThe technician displayed a lack of competence. He mentioned that he had ordered a part and it would arrive on Friday, but in reality, he never placed the order. Furthermore, when he eventually called back to schedule my appointment, he seemed unsure of the tasks required and requested information about my AC unit, which he should have had from the start. I will not be utilizing Sears for any future AC repairs or services. Their communication is severely lacking, making it impossible to reach anyone. i’m still without AC at this moment.
Leo D,
Customer service response - We're really sorry to hear about your experience, Leo. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1728353391298
mitchellegmbd,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1726542947330
The technician never showed up.
Herb H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723083143516
Horrible customer service. Jerome is a jerk and does not listen to customer concerns. He needs to be fired.
Gerald A,
Customer service response - Thank you, Gerald, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1720585195736
