656A North Dupont Highway Reviews

Not happy. The guy was here maybe an hour, charged me $390.00 . Work performed, cleaned/unclogged the drain in bottom of the freezer and in the back. No new parts, no receipt nothing to show for what he did for that amount of money.I was told when I called it would be a $99.00 service charge. So what was the rest for. Will not be calling Sears anymore. Other than

Estimated problem by asking Questions based on phone ap & running dishwasher Would not open panel to see actual problem. Gave parts estimate of $406, (after service call fee deducted) but possibly over $700. Next day we opened panel, found door latch spring missing, ordered $4 part locally. Also, he had wrong model pulled up on phone app.

Terrible charge me nothing was accomplished! The tech didn’t know what he was doing I watched him the whole time did not check the back of my washing machine at all ! Very frustrating and disappointing! I want my money back for doing nothing ! Nothing but a rip off! Refund my $129.00 immediately! Terrible customer service ! Customers need to be able to talk to a representative on the phone! Refund my money back! Trying to charge me all this money to fix my washing machine and no results!! I am pissed 😡

Scheduling was a complete nightmare AI assistant really messed my life up. Sears changed appointment dates without telling me I lost two days of work with no repair technician showing up. Sears just picked days to schedule me without notice. A human contact would make a huge difference. When we were able to finally meet our technician he was great.

July 21, 2026 Dear CEO, I am writing to express my deep disappointment with the poor customer service I have received from your company. I had a service appointment scheduled for Tuesday, July 21, 2026, with an arrival window between 8:00 a.m. and 5:00 p.m. I remained at home the entire day waiting for the technician to arrive. Unfortunately, no one showed up, and I did not receive a phone call, text message, or email to explain the delay or cancel the appointment. It is now 5:00 p.m., and I have heard nothing from your company. What makes this situation even more frustrating is that your company has been charging me $75.00 per month since March 9, 2026. In addition, I paid the required service fee for the technician to come to my home for today’s appointment. Despite paying for the visit, no technician arrived, and I received no communication whatsoever. After waiting all day, I called your company to find out what had happened, but I was unable to speak with a live customer service representative. This lack of communication and accountability is unacceptable. As a loyal customer, I expect to be treated with courtesy, respect, and professionalism. Instead, I have experienced a complete disregard for my time and a failure to provide the service for which I have been paying. I respectfully request that you investigate this matter and provide answers to the following: * Why was my scheduled appointment missed? * Why was I never notified that the technician would not be arriving? * Why was I charged for a service call that was never completed? * What steps will your company take to ensure this does not happen again? * What compensation or credit will be provided for the inconvenience, the missed appointment, and the service fee I paid? Customers deserve reliable service and timely communication, especially when they have taken an entire day to wait for a scheduled appointment. I would appreciate a prompt response and a fair resolution to this matter. I hope your office will address these concerns and restore my confidence in your company. Thank you for your time and attention. I look forward to hearing from you soon. Respectfully, Dee France

Eric came and diagnosed the problem with my washer. Very friendly and business oriented to address his responsibility with the problem. He submitted his findings to Sears Home PRotect (whom I have an account with) and they determined that rather than repairing my machine, it was more cost effective on their part to replace it. This was on June 2, 2026. I have yet to have this resolved. As of today(July 7,2026) I still do not have this resolved. Each week there is a new reason why there is something else on their end why the problem has to be "kicked down the road" , so to speak. 5 stars for Eric, 0 for Sears Appliance Repair.

Shakil M arrived late to inspect and repair my dishwasher, and the experience only got worse from there. He spent nearly two hours “working” on the appliance but failed to fix anything. His lack of professionalism, poor communication, and obvious lack of knowledge were extremely frustrating. This company seems more interested in collecting service call fees than actually providing quality repairs or customer service. After wasting my time and money, I was left with the same broken dishwasher and no resolution. I absolutely do not recommend Shakil M or this company.

Still not working the worker was very polite and respectful but the refergrater is of 25 years old and should be replaced.