425 Union St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Exceptional service
Very knowledgeable and courteous, Jermaine provided exceptional service. It was very well appreciated.
Monica R, Waterbury, CT
Honest and knowledgeable
Thought the technician was great Looked at the unit and provided honest feedback
Amy P, Burlington, CT
Service
He was professional and was able to diagnose the problem right away.
Praveen J, Oxford, CT
Good technician
Friendly from the 1st morning phone call. Upon arrival, polite , went to work, diagnosed the problem.
Millicent B, Bethany, CT
oven temp issues
Edward was very knowledgeable but it's a killer on a fixed income to pay and end up having nothing repaired or replaced.
Dave W, Naugatuck, CT
Service
He seems like a nice person but he is not very skilled in dishwashing service
Ugo C, Waterbury, CT
Customer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 31, 2023
SERVICE ??
Nice guy, didn't fix the problem, freezer ok, refrigerator still at 64 degrees.
Michael C, New Hartford, CT
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 09, 2023
Technician did more harm than good
My technician did something to the dishwasher where now the dishwasher won't blink, or even turn on. Tried to sell me repairs for the same amount. It would be to replace. It also tried to upsell a seers warranty on all my appliances. My appliances should stop working after a year and a half of use.
Tia W, Southington, CT
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 02, 2023
