470 Lewis Ave Reviews

Rep did an amazing job fixing our riding mower.

The technician was good but. Did not come until 6:29 pm for an appt. Scheduled from 8-5, which was ridiculous . He called at 8am and told me there were 4 before me. At 1:00 pm, he was 5 minutes from my house but was told to go to Enfield instead. This is unacceptable !

Kevin was very nice and polite but the bathroom where dryer located is covered in lint dust. I had to spend my afternoon cleaning it after he left

We were initially told that we had to wait about 3 weeks after we called to have our freezer fixed. Then, we received 2 AI texts asking if we wanted an earlier appointment but when I clicked on the text nothing happened. The, I was told that we would hear the day of our appointment when a technician would be coming. By noon I noted that we were supposed to have an appointment at 8:36 am but no one came or called before that. We waited around all day and finally heard that someone was on their way but still no one came. The, 20 minutes before he arrived the technician called to say he would be at out house in 20 minutes and he arrived near 2 pm or so. This system is terrible! It is ridiculous that we can’t find out the night before or early in the morning when our appointment will really be and not have to wait not hearing anything but BOT messages and no phone number to call.

The Sears tech was very helpful. He was knowledgeable and explained everything about my dryer. He resolved the issue and gave some pointers for future use. I only gave 3 stars because I made a call last November to service both my range and my dryer. A tech came out for both, but since then I've had nothing but cancelations and now a no show for my range. While both servicing took time, my dryer has been looked at twice and finally resolved. I have not been so lucky with my range. When the tech finally came for the range, he ordered parts and scheduled a return visit that was canceled twice. Another tech came only to find that the parts ordered were wrong and had to order parts again. I called in to see when the tech would be back out to get my range fixed and was told they'd be out yesterday. Well, no tech showed up to fix my range and no calls canceling or notifying me no one was coming. The tech showed up for my dryer, but my range is still not fixed.

Marquis came 3 times ordered parts the first time came back the second time and realized he didn’t order the needed parts came back 3rd time at 6 pm and put in new parts and now the dryer is making a terrible noise ! That’s 3 days I had to be home all day as the times for a technician are 8-5. Not happy and now need to see if I can get another technician out to fix the new loud noise the dryer makes do smother day have to sit home

Absolutely horrible experience. I needed to schedule service for both our washer and dryer so I called and first got an IVR asking questions. After a few moments it tells me it is transferring me to an agent for further assistance. Of course, the agent was virtual / Ai and not a person. It asks me which I'd like to schedule first. I select dryer and was able to schedule that service fairly easily; however, instead of asking if I want to schedule the washer next, it basically hangs up on me. I called back and had no ability to schedule the washer together with the dryer and I did not want to schedule it as a separate repair and get charged an additional $119 diagnostic fee. No matter what I did it refused to get an agent on the phone, it said no one was available. Made me feel really special as a customer. I just cancelled the dryer service and went with another company that put me straight to a real person and charged $40 less for the diagnostic visit! Never again. They prefer laying off people and relying on Ai to do everything, well you reap what you sew.

After more than six weeks, my oven is still broken. Yet, Sears Home Services told the Attorney General of the State of Connecticut where I filed a complaint, and my extended warranty company, New Leaf Service Contracts, that my oven has been fixed. Unbelievable but true. I've experienced, among others, misdiagnoses, problems with setting appointments, technician no-shows, estimated time of arrivals before the 8am to 5pm windows, technician showing up more than an hour past the 5pm window, and, let's not forget, Richard, the AI assistant who seems to be programed not to work. In my case, I didn't have any choice to use Sears Home Services because it is the company New Leaf warranty outsource repairs to. Apparently within two business days, New Leaf is supposed to find a GE-licensed technician to come give a second opinion because the technician's report conflicts with Sears Home Services' report. I will believe this when I will see it. In the meantime, who knows when my oven will be fixed...

You can never get a live person in the phone!!!!!

The freezer was not repaired. I can’t reach a live person to help.