7 Backus Ave Reviews

Technician was great but the labor prices are insane.

First of all, your technicians should have/wear shoe covers to wear inside the house especially in cold and rainy times. Secondly, there is a communication overload from your side both SMS and emails. Just too many. It is very irritating for the customer. Hope we do not use your services again or if we do, hope next time I can give you 5 rating.

My technician was great came in and solved simple issues I've had unfortunately I had to wait over a month with several canceled visits on the part of the Service company. The technician was great, although the experience was terrible.

The repairman showed up, diagnosed the problem, ordered the part and came back to install it. He did fine until after he installed the new ice maker and left. My wife found the ice maker sitting on the shelf in the refrigerator. I slipped it into place myself. Not a big deal, but not what I would expect. The biggest negative is that they give you a window that includes the entire day meaning you have to plan to be home waiting for the repairman all day. They do call when they are 10 minutes away, but even the dreaded cable guy gives you a better estimate of when they will arrive. The price was fair, but certainly not a bargain. Next time I will just order the part and do the repair myself.

Too much "app" and not enough personal service; the persistent attempts at "upselling" (by phone and email) are incredibly irritating

My Gid what a challenge took weeks and the cost was way beyond expectations. No one would call, getting information was impossible.

The repairman did not check the two most likely causes of the washer not starting- a clogged filter and a blocked pump impeller. Without checking anything he stated it was most likely the door latch and quoted $375. If it is indeed the door latch, the latch can be purchased for $21 on Amazon.

After 8 visits, my refrigerator is still not making ice. Every part has been replaced. The parts for the door itself are no longer available. What are next steps?

They charged me 565 for part that they did not even came and put it on and I paid 565 for just the part and then they never came to put it on and then they don’t have no phone number to talk to a customer service to return the part and get your money back So you don’t know who to talk to It’s really scam

The worst company ever they give me appointment and I waited almost 10 days and then they ended up not coming and if they come, they only come and knock the door. They don’t even give you a call to let you know that they are outside scam people charge too much