7 Backus Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
slbudnik
Jermaine is the best technician. Always fixes my fridge when needed.
Customer service response - Thank you for recognizing Jermaine's hard work and expertise. We're glad he could successfully fix your fridge.
Sears Home Services on June 24, 2024
Tim W
Every-time I’ve had a repair issue I’ve had the same great technician(Jermaine) who arrives on time, quickly and fairly assesses the situation. This last time today, our 20 year old freezer is beyond repair. Repairing it would be far more money than getting a new one. He communicates clearly and gives various options to consider. Honest and a nice guy.
Customer service response - Thank you for acknowledging Jermaine's consistent professionalism and honesty. We're glad he could help with your decision regarding the freezer.
Sears Home Services on June 24, 2024
Theresa H
He was quick, nice and clean.
Customer service response - Thank you for appreciating our prompt and courteous service. We're glad you were satisfied with our clean work.
Sears Home Services on June 11, 2024
Leslie O
Jermaine was friendly, knowledgeable, and fixed the issue promptly
Customer service response - Thank you for your kind words about Jermaine! We're thrilled to hear he was able to resolve your appliance issue quickly and efficiently.
Sears Home Services on June 05, 2024
Patrick R
Great tech guy; knowledgeable, nice and compassionate. The internal part of the company is a zero. Not his fault he works for incompetent management and a poorly company.
Customer service response - Thank you for acknowledging our technician's skills and demeanor; we apologize for any issues with our internal processes and are committed to improving. Your feedback is invaluable to us.
Sears Home Services on May 21, 2024
bbean44
Tech got job done- very pleasant & helpful
Customer service response - We appreciate your feedback and are thrilled to hear our technician provided pleasant and helpful service. Thank you for choosing us for your appliance repair needs.
Sears Home Services on May 21, 2024
Chris Y
Keith showed up when promised, diagnosed issues and performed services with friendly professionalism. Highly recommend and will call upon Sears if future needs arise. Thank you!!
Customer service response - A big thank you, Chris, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on March 28, 2024
seth
Customer service response - Thank you so much for the fantastic 5-star rating, seth! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on March 28, 2024
Angela M
Customer service response - Thank you so much for the fantastic 5-star rating, Angela! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on March 07, 2024
Pam H
Edward was personable and efficient.
Customer service response - Thank you for sharing your experience with Edward; we truly appreciate your feedback.
Sears Home Services on March 03, 2024
