7 Backus Ave Reviews

Technician seemed to fix the problem but refused to reinstall the dishwasher as it was previously installed with extra noise insulation, so left that on the floor. He also left all broken parts on the floor for us to dispose claiming he had no way to dispose of them.

Technician was great but the labor prices are insane.

My technician was great came in and solved simple issues I've had unfortunately I had to wait over a month with several canceled visits on the part of the Service company. The technician was great, although the experience was terrible.

The repairman showed up, diagnosed the problem, ordered the part and came back to install it. He did fine until after he installed the new ice maker and left. My wife found the ice maker sitting on the shelf in the refrigerator. I slipped it into place myself. Not a big deal, but not what I would expect. The biggest negative is that they give you a window that includes the entire day meaning you have to plan to be home waiting for the repairman all day. They do call when they are 10 minutes away, but even the dreaded cable guy gives you a better estimate of when they will arrive. The price was fair, but certainly not a bargain. Next time I will just order the part and do the repair myself.

Too much "app" and not enough personal service; the persistent attempts at "upselling" (by phone and email) are incredibly irritating

My Gid what a challenge took weeks and the cost was way beyond expectations. No one would call, getting information was impossible.

The repairman did not check the two most likely causes of the washer not starting- a clogged filter and a blocked pump impeller. Without checking anything he stated it was most likely the door latch and quoted $375. If it is indeed the door latch, the latch can be purchased for $21 on Amazon.

Came to fix leak. 2 days later leaking again. Cancelled protection plan, please refund that $135 visit.

Would be no stars if possible. Have been loyalty customer for 40+ years and have protection warranty plan . Oven on Kenmore range is not working. Had an appointment for yesterday for tech, which they rescheduled for today. Had to stay home from work another day and just received a text they need to reschedule again. First available appointment 3 weeks out. VERY UNACCEPTABLE. Cannot go 3 weeks without a working oven. Cannot get a human to call me to explain why tech is not coming and why I have to wait so long. Loyalty team apologizes, but little good that does for me. Between yesterday and today, spent 6 hours on the phone with 8 different reps and not sure how many different departments. VERY FRUSTRATED.