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7 Backus Ave Reviews
Read reviews from customers who used our services at 7 Backus Ave
Total reviews
206
Average Rating
4.6/5
Bert R,
Customer service response - Thanks for the great rating, Bert! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1778677341836
Bob J,
Customer service response - Hi Bob, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1758504070832
It took a couple tries to get the appointment. Tried to trouble shoot and research myself but eventually got some help. Can’t beat a friendly, experienced, professional to come in and save these things from landfills.
Shane T,
Customer service response - Thank you for your positive feedback, Shane! We're glad to hear that our friendly and experienced professional was able to assist you and help save your appliance.
Sears Home Services on 1757906120630
Diane M,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1748394105528
Technician seemed to fix the problem but refused to reinstall the dishwasher as it was previously installed with extra noise insulation, so left that on the floor. He also left all broken parts on the floor for us to dispose claiming he had no way to dispose of them.
Prof. B,
Customer service response - Thank you for your feedback. We apologize for the inconvenience caused and appreciate your input on the service provided.
Sears Home Services on 1729133898719
Technician was great but the labor prices are insane.
Kathleen G,
Customer service response - Thank you for your feedback, Kathleen. We're glad to hear you were pleased with the technician, and we appreciate your input on our pricing.
Sears Home Services on 1726710529565
First of all, your technicians should have/wear shoe covers to wear inside the house especially in cold and rainy times. Secondly, there is a communication overload from your side both SMS and emails. Just too many. It is very irritating for the customer. Hope we do not use your services again or if we do, hope next time I can give you 5 rating.
Nirmalendu P,
Customer service response - We apologize for the inconvenience, Nirmalendu. Thank you for your feedback, and we'll work on improving our communication practices and ensuring our technicians are prepared for all conditions.
Sears Home Services on 1771370839107
My technician was great came in and solved simple issues I've had unfortunately I had to wait over a month with several canceled visits on the part of the Service company. The technician was great, although the experience was terrible.
brent L,
Customer service response - We apologize for the delays and canceled visits, Brent. We're glad to hear the technician provided great service, and we appreciate your feedback to help us improve our scheduling process.
Sears Home Services on 1753141132583
The repairman showed up, diagnosed the problem, ordered the part and came back to install it. He did fine until after he installed the new ice maker and left. My wife found the ice maker sitting on the shelf in the refrigerator. I slipped it into place myself. Not a big deal, but not what I would expect. The biggest negative is that they give you a window that includes the entire day meaning you have to plan to be home waiting for the repairman all day. They do call when they are 10 minutes away, but even the dreaded cable guy gives you a better estimate of when they will arrive. The price was fair, but certainly not a bargain. Next time I will just order the part and do the repair myself.
Harry B,
Customer service response - We apologize for the oversight with the ice maker installation and understand the inconvenience of the broad service window. Thank, you for your feedback, which helps us improve.
Sears Home Services on 1718068291221
Too much "app" and not enough personal service; the persistent attempts at "upselling" (by phone and email) are incredibly irritating
Gordon B,
