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7 Backus Ave Reviews
Read reviews from customers who used our services at 7 Backus Ave
Total reviews
206
Average Rating
4.6/5
My Gid what a challenge took weeks and the cost was way beyond expectations. No one would call, getting information was impossible.
James C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1706497558772
The repairman did not check the two most likely causes of the washer not starting- a clogged filter and a blocked pump impeller. Without checking anything he stated it was most likely the door latch and quoted $375. If it is indeed the door latch, the latch can be purchased for $21 on Amazon.
Al J,
After 8 visits, my refrigerator is still not making ice. Every part has been replaced. The parts for the door itself are no longer available. What are next steps?
Debbie B,
Customer service response - We apologize for the trouble you've faced, Debbie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777421176991
They charged me 565 for part that they did not even came and put it on and I paid 565 for just the part and then they never came to put it on and then they don’t have no phone number to talk to a customer service to return the part and get your money back So you don’t know who to talk to It’s really scam
خالد ا,
Customer service response - We apologize for the trouble you've faced, Alex. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1773188272713
The worst company ever they give me appointment and I waited almost 10 days and then they ended up not coming and if they come, they only come and knock the door. They don’t even give you a call to let you know that they are outside scam people charge too much
KHALID A,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1773100148870
If I could give negative stars, I would. We’ve used Sears for an annual service for a washer for years now, and it’s always been fine. This time, we are really wishing that we hadn’t renewed the contract. The technician named “Edward” flaked on 3 out of 4 appointments. Each time, Someone had to be available between 8a-5p. What an enormous waste of time. The one time he did show up, he spent about 15 minutes.(usually they spend an hour) doing who knows what, because the machine was still dirty in all the places they normally clean, such as the inside of the door gasket. Not just disappointing but infuriating. In addition, they sent a motor assembly to the house, claiming it was to repair the machine – and that was before he had ever shown up. They obviously had our house confused with another one. We plan to cancel the contract and ask for our money back.
Natalie F,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1761532856691
Do not use! Technician called AFTER the scheduled appointment time and said they couldn't service. Not sure why this couldn't have been communicated earlier than after waiting hours for the technician. SEARS - do not reply to this review with an apology with a number to call if you can't talk to a real person. Waste of time.
Matt N,
Customer service response - We apologize for the trouble you've faced, Matt. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1757298218362
Tech was a no show twice. I was home each day. 2nd day the tech stated o was not home when I was.
Dan S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1757033801328
They came to repair my machine after waiting from 8-5 showed up closer to end of day stayed 15 minutes and machine is stuck on rinse. Very disappointing
P M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1755742039916
Came to fix leak. 2 days later leaking again. Cancelled protection plan, please refund that $135 visit.
G M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752110061744
