7 Backus Ave Reviews

If I could give negative stars, I would. We’ve used Sears for an annual service for a washer for years now, and it’s always been fine. This time, we are really wishing that we hadn’t renewed the contract. The technician named “Edward” flaked on 3 out of 4 appointments. Each time, Someone had to be available between 8a-5p. What an enormous waste of time. The one time he did show up, he spent about 15 minutes.(usually they spend an hour) doing who knows what, because the machine was still dirty in all the places they normally clean, such as the inside of the door gasket. Not just disappointing but infuriating. In addition, they sent a motor assembly to the house, claiming it was to repair the machine – and that was before he had ever shown up. They obviously had our house confused with another one. We plan to cancel the contract and ask for our money back.

Do not use! Technician called AFTER the scheduled appointment time and said they couldn't service. Not sure why this couldn't have been communicated earlier than after waiting hours for the technician. SEARS - do not reply to this review with an apology with a number to call if you can't talk to a real person. Waste of time.

Tech was a no show twice. I was home each day. 2nd day the tech stated o was not home when I was.

They came to repair my machine after waiting from 8-5 showed up closer to end of day stayed 15 minutes and machine is stuck on rinse. Very disappointing

Came to fix leak. 2 days later leaking again. Cancelled protection plan, please refund that $135 visit.

Would be no stars if possible. Have been loyalty customer for 40+ years and have protection warranty plan . Oven on Kenmore range is not working. Had an appointment for yesterday for tech, which they rescheduled for today. Had to stay home from work another day and just received a text they need to reschedule again. First available appointment 3 weeks out. VERY UNACCEPTABLE. Cannot go 3 weeks without a working oven. Cannot get a human to call me to explain why tech is not coming and why I have to wait so long. Loyalty team apologizes, but little good that does for me. Between yesterday and today, spent 6 hours on the phone with 8 different reps and not sure how many different departments. VERY FRUSTRATED.

The customer service is terrible. Actually, they don’t even have a customer service. You are only able to speak with an AI which can’t answer simple questions and can’t connect you with actual live agents.

Don’t use them! They are a scam!!!! Came out and told me it was a sock stuck in the drain. Washer still wouldn’t start. Technician comes out again and tells me he can’t do anything and its a recall and I should call Maytag. Still charged me. ($190.37) Wasn't a recall and had to pay maytag repair costs also to correctly fix! You can’t talk to anyone with authority or that will do anything. Literally spent in repair charges to Sears and Maytag what a new washer would cost. Total SCAM!!!!!- update they did called me to say they would look into this and did absolutely nothing!! No refund. Don't waste your money!!

Part was paid for but not delivered. Been 2 months and still haven’t received a refund. Just been getting a run around. I will never recommend them or use them ever again! Terrible customer service!

James was great. dealing with you online impossible.