7647 W 88th Ave Reviews

Do not use. I tried to schedule multiple appointments with them and they continually canceled on me. Found a better, cheaper company and fridge works great

Our home warranty company scheduled this company to repair our refrigerator. I had the first scheduled appointment that was rescheduled after I waited all day. The second scheduled appointment was a week after the original appointment this appointment was updated midday with technician arrival time after 5pm. At around 4pm the appointment was again cancelled and rescheduled this time for 10 days out. 2 missed days of work and I’m supposed to rely on the fact that they will actually show up at the next scheduled appointment, not taking a chance on that. Just a warning if you need a repair don’t call this company, especially if it’s your refrigerator, a much needed appliance.

I will rate Khahn as a 1 star because he did not send a text or call that he would be arriving. I rate Sears service as a 0 for this entire experience of fixing my washer. You stood me up 3 times, had an technician lie that they arrived (Zach) but did not knock, not noticing I have video surveillance. This took me 5 weeks without a washing machine, a 130 dollars for a new estimate, and then 800 dollars for a new washer. Sears sent me 3 parts for a washer that could not be fixed. Provide your customers with a REAL phone number, with a REAL human being answering it. Kill your chatbot army.

I always appreciate the actual technicians but the scheduling and communication with Sears has become AWFUL this past year. I schedule a service for say Wednesday and the tech shows up on Tuesday despite my having phoned them every day to confirm Wednesday. Or i schedule a 1 to 5 timeframe and they unilaterally change it to 8 to 13. I am beyond angry with them. Update: they responded that I should Facebook message them to discuss details of my negative review. I have done that , with details. No response, not even an insincere corporate apology. I have since emailed their HQ. Not particularly expecting a response…

If I could give zero stars I would. Worst customer service ever. Showed up 1.5 hours late, was rude, ordered wrong part. Cancelled appointments. Absolutely horrible.

Do not use services. Phone number is automated and they set up appointments and don't show up. No communication whatsoever. No compensation for taking days off from work when they are no shows. Then they had the nerve to try to sell me more services.

Rescheduled appointment two times and Sears Home Services was a no show both times. They are 5 minutes away from missing the third appointment and no way to talk to a human, just a chat bot or automated answering system. Pretty frustrating!

I was assigned this service provider by our home owners insurance, when our furnace started having issues. It started on February 3. On February 6 we got the first visit from a tech named Corey. He came and assessed the problem and changed the capacitor to the blow motor. The furnace ran for about a day and then started having issues again (it wouldn't reach the set temp on the thermostat by almost 10 °). Another tech (James) came out 2 days later and determined the thermostat needed to be replaced. He wanted to replace it with a much more basic model and I asked him to replace it with a similar one. This was a Wednesday and he said he would get the part at a Home Depot or Lowe's and be back on Friday. The appointments were always set between 8 am and 5 pm and they wouldn't allow for a shorter span. On Friday when my third appointment was set, I got a call from James around 8 pm, saying he was having a hard time finding the part and it would have to be ordered. I told him I wasn't satisfied with the service they were providing and I thought they shouldn't have waited until the last minute to go searching for the part. He listened to me politely and said I would be contacted when the got the part to schedule another appointment. Mid week the following week, Corey called me saying he would get the part by the coming Friday and they would replace it. That was the last time I heard from them. I called their customer service department several times and always got the same answer, the part was still on order and we would have to wait. I called our insurance company and asked them help to expedite. The third time I called them I almost begged them to switch service provider. They tried to contact Sears and did not get a response. That's when we were assigned a new company that resolved the issue in 4 days. The thermostat wasn't even the issue. They had to change the blower motor. I haven't read other opinions on Sears appliance repair service but I would not recommend them. That was my experience.

I wish I could not even give one star. Our 3,000 Sears Elite Refrigerator was 5 years old. We had a Appliance Repair agreement with Sears. It took 5 !!!!repairs and had to wait 3 weeks before they would be able to get me in for each appointment. My refrigerator would work for two weeks and then quit working. During this time we had a terrible winter I had to go outside to get for my food from coolers. !!!! Sears repair policy” was they had to make 5 attempts to repair before Sears would credit us 500 towards another refrigerator. But when we asked for the cash they denied our request. In all I was without a working refrigerator for 3 months!!! and 5 disappointing repairs. By then I could not go through one more “repair “. We had to by a new refrigerator. Sears is a terrible company. They never held up their part of the contract!! If anyone has a information as to what else I can do to get Sears to comply I would appreciate it.