7647 W 88th Ave Reviews

Complete waste of time. Sears did not even keep the scheduled appt. time to fix my washer. Glad I didn't miss work because of it. Hope I am not billed. I received an email stating they would be coming that morning. Waited, waited, no show, no call , text, email - nothing! Tried to reschedule for another day. It was a hassle to talk to someone on the phone system. Finally get someone, next available was 1 week away. I give up Sears! Boo, Hiss, Boo. Update: August 5 I have emailed the information as requested. Will keep updated. 8/6 UPDATE: I did contact Sears repair and this was the response "Hello Michelle, Thank you for providing us with this information. From our review of this service we do see that it was canceled due to the schedule date and that a different provider was used for further service. We do apologize that our scheduling did not work out for your service. Are you needing further assistance or repairs with the unit at this time? Thank you,Kassidy A.Social Media Moderator TRANSFORMCO". I have responded to Transformco's question. 8/6 at19:40 Yes, I still did need a repair and was willing to give Sears/Transformco a 2nd chance as I was unable to secure a time with the other provider. I still have not received a call, text, email, snail mail, or any form of communication as of 8/8 acknowledging that they would like to make this right. Sears is on the way out and I believe Transformco will fall down right behind them.

My 76 year old mother bought dented dishwasher thought she paid in full $1200, but was ask to fill out paper work that would save more money, it was a lease that automatically charged her credit card for more than a year, she paid just over $2000 before we discovered what was done. Called Sears and talked to someone who saw what happened but when we came to talk to manager he claimed he need 3 weeks to find our file when someone else found it instantly on phone. He assured us he would call in 2 or 3 weeks, 4 months later no call . If we had not wondered about random autocharge on card that dented dishwasher would have cost $3400, if this wasn't meant to trap unsuspecting consumers, this would have been fixed, shame on Sears!!!! This review is apparently our only recourse.

They damaged our floor and it took them several visits to repair our fridge door. That said some of the visits were due to poor packaging by the warehouse. Still to this date they have not picked up the bad fridge door they replaced, its still sitting in our garage. With regards to floor damage I contacted the companies insurance, however they require me to agree to a complete confidentiality clause in order for them to cover the damages the tech caused, which I would not agree to. This work was done by Sears Appliance repair through A&E by way of Assurant service protection advantage. Update: It turns out the "Response from the owner" is a just a Social Media Moderator from TRANSFORMCO. Upon reaching out per the "Response from the owner" no action was taken. Here was the final response: "We do apologize for the experience you have had regarding this complaint. Unfortunately, with this case without accepting the requirements then they are not able to assist further with the damage complaint. " For reference the "accepting the requirement" was to accept a "complete confidentiality clause" . In my opinion not taking responsibility for damages without holding customers hostage for their 'confidentiality' shows poor moral character in Sears. In the end they still have not picked up the bad fridge door they said they would 'come back' to pick up. And I never received any compensation for the damages they caused to my home by dragging a heavy box with staples across our hardwood floors.

If i could i would give them 0 stars. I had a leak in my washing machine and he put the blame on me using too much detergent. I used a tablespoon of detergent on a med-lg load and it still leaked, and not from the place that he said it was “soap leaking” from. He was very impatient, only wanted to leave, very unapproachable and honestly had no idea what he was doing. The worst part of this is that i had an appointment with another company first, and cancelled with them because i thought “sears is a bigger name”. Shame on me. I rescheduled with the company I initially had an appointment with and i got lucky that they had a slot opening (originally mine) for the same day. P.S. the leak in my washer continued 17 mins after the “technician” left. For your reference, his name is Johnny, probably in his mid 70’s. If you insist on going this route, save yourself the agony and don’t go with Johnny. Also, their customer service is by far the worst. Said they can’t refund me the trip charge of $99. Such a waste!

I was shocked at how much they were quoting just to come out. And they were a week out made me start looking at a new refrigerator from best buy. But I found a better alternative and got it repaired the next day.

We scheduled a repair for our dryer with a window between 1pm and 5pm. I left work early to be sure I was there. With no communication and no one showing up, I called around 5:15pm. They told me my scheduled time was 6:15-7:15. I never received a call nor email with this time change. By 7:30pm, no one had showed up. Very unprofessional and inconvenient. Would not recommend

Place doesn’t exist, it’s now a pickleball food and pub

This store doesn’t exist. It’s now a Pickleball Food Pub.

Wish I could give zero stars. Sears came out to fix my dishwasher and said they needed two parts which they’d order but I had to pre-pay which I did. When a second tech came a week later to install them, he found a broken piece of plate causing the problem, and did not use the two parts which the first tech ordered after misdiagnosing the problem. Second tech who fixed the problem said Sears would give me a refund for the unused parts. Sears never refunded my money for the parts as promised. So I was without a working dishwasher for an extra week, and overcharged $112 for pieces that were not needed or used. I called the main Sears service line, and was again told I would be getting a refund for the unneeded parts. When the refund didn’t come in the promised timeframe, I contacted Visa. When I tried to get my money back through Visa, Sears sent Visa the receipt for my payment and said I had agreed to pay that much. Very frustrating experience and dishonest people.

Technician didn’t knock, didn’t call, just took a picture of my front door and left. Do not book here unless you want to wait around all day for no reason.