363 S Broadway Reviews

Friendly & very sincere service

They service rep was great. However you had to reschedule appt and was a major inconvenience to our family.

Two weeks waiting for the initial visit and I find out it was a compressor failure in my fridge. Another two week wait to have ordered parts installed. After the fix, 24 hours later, my fridge still isn't cooling. A call back the next day puts me out at another 10 days to wait for a follow up. Seriously! Update: 11/14/2024- Parts ordered again and another unsuccessful visit. Finally, more parts ordered, another Technician visit and the fridge is fixed. 2 months.

Sear's has changed with so many text and emails, and not one person to talk in person. Technician was here less than 15 min. I asked questions about humidifier, can't help you=call service for this, not furnace-well isn't it on the furnace!! did you take my furnace filter out and look at it, no I could see it with my flash light, I will look for other service people Sear's is no longer what I expect.

I didn't have my warranty # but I was assured by Sears that I would be able to get a refund if I found the numbers. I tried to call an give them the number but was never able to reach a real person. The repair was great but the customer service is horrible!

I was not able to be there, Im in Ohio for my daughter's Cancer treatments, but my daughter in law was home. I have paid for the extended warranty for over 25 years and the service is not near as good as previous service calls. The service tech was gone in about 10 minutes and did not even go in the basement to check anything out. We had the best tech years ago that would take everything apart, clean and vacuum parts, both outdoors and in the basement. He would go over everything with us and was very thorough. We are paying hundreds of dollars for not even 10 minutes of service? Thats just not acceptable . I know we've had great customer service in the past and we truly appreciated it, but not this time. Is this a normal service call? I know great customer service, I worked for Sears many years ago! Thank you.

Took 10 days and 3 repairmen to fix my furnace in January. The last tech James deserve 5 + starts for finally getting it fixed!! it is impossible to talk to a real person when you call for updates.

Jason was a very nice person but I still have a broken spin cycle on the washer...lots of water left in the tank.

The technician that came out the second and third visit was great, but I will not be using this company again. I would give a 5 star to the technician but 1 star to the company. The first technician came out and asked my husband a couple questions and did not thoroughly inspect our washer. He ordered a part that would take a week to arrive and we had to pay for the part and labor up front - with a $50 clean and maintain fee that was not disclosed when the technician told my husband the price. The part arrived and an another technician came to install - it did not fix the problem as the thing that was actually broken was something entirely different. Had to have another part ordered and wait another week to have it installed. Had to pay the difference in price for part and labor plus ANOTHER clean and maintain fee of $50. Again this was not mentioned by the tech, and we only found this out by the invoices that were emailed with a breakdown after. For the second part we did not have to pay upfront but at this time of completion — why is this different with different technicians?? Finally the same tech came back again after the other part arrived and fixed our machine. He was great and we appreciate his work. However, the weeks our washer was down and the 3 days that I had to take off of work because the arrival window is all day is not ok. The fact that I was charged twice for a ‘clean and maintain fee’ that was not disclosed and my machine was not cleaned! and that you can call Sears and never get a live person to speak with is infuriating. you only get the automated system and the only real person is in the warranty department and will transfer you right back to the automated system that only allows you to schedule or cancel appointments. I would love to get refunded for the extra money I was charged but if I can't speak with a real person, what are my options? long story short, this was such a headache and I will not be using this company again.