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1235 Colusa Ave Reviews
Read reviews from customers who used our services at 1235 Colusa Ave
Total reviews
258
Average Rating
4.8/5
Washer Tec
He was very polite and he new what he was doing and finished the job. I'd say he was very professional. I'm Happy
Daniel A,
Oroville, CARepairman Ron
Ron was knowledgeable, thorough and easy to talk to! We are very happy that he came to our home to repair our AC!
Marsha M,
Lincoln, CAMinor Repairs
Did Not Show Up On Time ! Arranged time is Importance!
Thomas P,
Marysville, CA? ?
Excellent service! He was on time: 8:00 on the dot.
Vern H,
Yuba City, CAWashing Machine repair
Austin called to let us know when to expect him and was on time. Gave us the options to make informed decision and fixed my washer! Cost was reasonable.
Traci B,
Dunnigan, CARepair dishwasher
It was not clear which pump in the dishwasher went out. I had to call him to find out what pump went out! I had to order the pump from Maytag, it's under warranty
Walter D,
Yuba City, CAMy washer repair
Our service tech did the best he could, but communications from Sears was probably the worst I've experienced in a long time. First repair visit was a no show. The re-scheduled second day was cancelled by the vendor on the same day of service. I kept getting texts saying "the appointment you have requested" as they kept re-scheduling. But never once did they ever talk to me and confirm if those were good days or not. I took over a month waiting for parts. The tech just left and on our fist load, it's no better than it was before I requested service. Possibly because it was an insurance job and they just don't really care....
Keeth L,
Penn Valley, CANice provider, lousy online and phone service.
Lawson unclogged my freezer drain ( I think. It takes 2 months to stop up again.) He cleaned coils (etc.) for a price. After he left, I realized my fridge had been running non-stop for 3 hours and nothing in freezer was freezing. I called for help and was told someone could come out in 3 days. Asked to speak to supervisor. She was busy and would call back in 1 hour. An hour later I called again. Same spiel. Called an hour later. In the meantime, had to turn freezer up to 9 (during summer it never goes over 7) . It is 7 hours later and the fridge has finally stopped running. They will send someone out in 3 days and say to fix anything I will have to pay. Again.. Warning. Don't use a credit card. Write a check so you can stop payment until problem is fixed. Oh so disappointed.
Bonnie T,
Oroville, CASears AC Replacement
Ronald with sears as a service technician was great. Unfortunately Sears Home Services is a nightmare to deal with. You cannot talk to real people, the faulty AI claims the ticket number they email to you is not a real number. Communication about issues is non existent. I have been without AC now for 6 weeks. If I knew the unit has been ordered and had an arrival date I would be ok. But it feels like I will be without AC all summer.
Caitlin M,
Penn Valley, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1753219966524
Not Fixed
Our washing machine has Not worked in over 2 months. Austin was a very nice guy. However he is also the 4th person to come out to try to resolve the issue to No avail. Very disappointed in Sears Home Service.
Andrew P,
Arbuckle, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698278512526