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3501 S Mooney Blvd Reviews
Read reviews from customers who used our services at 3501 S Mooney Blvd
Total reviews
292
Average Rating
4.1/5
He came out did what he was supposed to do. Checked out the stove checked on the parts unfortunately he wasn’t able to order the parts and I’m waiting to hear from the insurance company. I say four stars out of five because of the fact that the job was done and there was two rescheduled days if it had been done on the original schedule day it would’ve been a five star . Considering the holidays rescheduling was in a very good option and having to cook outside the house buy food is difficult.
Heather M,
Customer service response - Thank you for your feedback, Heather. We apologize for the rescheduling inconvenience and appreciate your understanding during the holiday period.
Sears Home Services on 1765507449528
The only reason I'm giving a 4 is the first technician said the pump was no good. Had to wait for parts. 2nd tech said sorry but the agitator needs repair. Why didn't the first one spot that?
Donna W,
Customer service response - Thank you for your feedback, Donna. We're sorry for any inconvenience caused and appreciate your patience as we worked to resolve the issue.
Sears Home Services on 1763690424577
I agreed to pay $119 fee to diagnose, tech looked at unit and said nothing was wrong, I just couldn’t get it lit, why was there addtnl fee to show me how to light it, if that was only diagnosis?
Marvin C,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1734934532365
Maria R,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1724565199809
Although the news was not good for my dryer, the service tech was on time, called when on his way & very knowledgable about the issue with my dryer. He took the time & made certain the exact issue before he left. I wish the tech that diagnosed my dryer & ordered parts replaced had done that and saved me 400 on repairs that were.never going to fix it. I appreciate his honesty even though it wasnt what I wanted to hear! Thank You for everything!
Deb W,
Customer service response - Thank you for recognizing our technician's punctuality, knowledgeable service, and honest diagnosis, even though the news wasn't the best. We are sorry for the earlier inconvenience and the unnecessary expenses you faced.
Sears Home Services on 1721048372707
He was about 45 minutes late but was very professional
Bill L,
Customer service response - We apologize for the delay and appreciate your understanding regarding our professionalism. Thank you for your patience and for leaving a review.
Sears Home Services on 1718596622177
I think the service guys were great but it was difficult waiting close to 2 weeks after the part came in for the service since it was my refrigerator.
Linda Y,
Customer service response - We apologize for the delay in completing your repair after receiving the necessary part, and we appreciate your patience and understanding. Thank´s for recognizing the hard work of our service team.
Sears Home Services on 1718067415070
Still not fixed having trouble getting a return visit
Glenn H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1772670323632
Service was quick and efficient. However, the technician neglected to plug my appliances back into the outlet. They were also on their phone for a good percentage of the time they were working.
heidi C,
Customer service response - We're glad to hear the service was quick and efficient, Heidi. We apologize for the oversight and appreciate your feedback as we work to improve our service.
Sears Home Services on 1742517637630
I still have not received the element that was ordered and was sent broken, I ordered the part from Amazon and received it the next day. It cost me an additional $40 but I could not go on waiting for the part.
John M,
Customer service response - We apologize for the inconvenience you experienced with the part delivery, John. Thank you for sharing your feedback; we will work to improve our service.
Sears Home Services on 1724375557764
