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802-552-4364
3501 S Mooney Blvd Reviews
Read reviews from customers who used our services at 3501 S Mooney Blvd
Total reviews
292
Average Rating
4.1/5
Sears has horrible communication and would cancel on me at the very last minute. They would reschedule me with no notice after they said my technician was already on his way and I had spent all day waiting around for them. They rescheduled me 4x in less than a week. They wasted my time multiple times.
Javier R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1752808505275
The worst service. I filed my report on May 26, and on June 14, the technician came to my house to repair the washing machine, but my husband had already fixed it. I spoke to customer service, and they're liars. I'll never get insurance at Lowes again.
Libni A,
Customer service response - We apologize for the trouble you've faced, Libni. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752717285235
Scheduled a repair and the technician never arrived. Even after confirming appointment days in advance.
David D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752456332512
You never fix my ac and you guys were always rescheduling and never showed up. There was no communication and when I received a text it would always be late
Dolores G,
Customer service response - We apologize for the trouble you've faced, Dolores. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749603184214
The tech was good on time but the repair price is the cost of a new reffwrator
Mitchel R,
Customer service response - We apologize for the trouble you've faced, Mitchel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749007465641
It doesn’t let me put 0 stars. Not sure if he was having a bad day but This individual had no PR skills just knocked on the door with a grim look and asked what is wrong with the ac unit. He went up was there for about 1/2 hour then told husband that he bipassed the thermostat and that it took 30 min to kick on. And then proceeded to say he saw nothing wrong. Despite the ac compressor taking that long to kick on. He also blamed it on some SCE box that we are not enrolled in nor have we ever been and asked that we tell the tech at SCe to take down the box cause maybe it’s malfunctioning causing issues with AC. This is not the case. We contacted them and SCE said we not enrolled and has nothing to do with our ac issue. The unit continues to take long for compressor to turn on if at all. He did not resolve our issue and we do not wish to have him back here. He didn’t check Freon cause said there was no gages? He didn’t absolutely nothing but sit and press the bipass! Just left saying there is nothing wrong. Now we continue to have no ac in this weather. We will be contacting our home warranty and feel this should not have ever been billed as it has not been resolved.
Juju B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748307023767
My washer is not working after the repair. I was assured when I called shortly after they left that they would be back today to hopefully fix the problem. Patiently waiting but not very happy.
Barbara R,
Customer service response - We apologize for the trouble you've faced, Barbara. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746603551329
They canceled once on me then came and said the sensors aren’t reading in my water dispenser, made me an appointment, told me to wait for the part in the mail…. When I needed to reschedule for a last minute Dr procedure, they told me the technician closed my account and fixed the issue on the day he came….
jessica V,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746400125847
Technician did NOT show up at the estimate arrival time.
Paco G,
Customer service response - We apologize for the trouble you've faced, Paco. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744941573602
This company has the worst customer service done by bots ..I told by tech man the OFFICE.... is there at the mall and then is not....THERE WHAT WAY TO RUN A OUTFIT
Steven B,
Customer service response - We apologize for the trouble you've faced, Steven. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743465583180
