3501 S Mooney Blvd Reviews

Hope you have the money to fix your refrigerator when the technician is there the first time! If you call a few weeks later to ok the parts and pay for the parts to be ordered so when they come back your refrigerator would be fix! You will be denied because they don’t care! Their system will only allow me to schedule another diagnosis to give me another estimate for the repair! Which at that time I can pay and schedule another day for them to come back and fix my refrigerator, making this take even long! It must like charging diagnosis fees

For starts he could have called me before arrival this way I could be assured if this was a follow up appointment to replace the unit which seemed unlikely as they were completely clueless of what this was for after explaining the were supposed to replace the equipment that was found to be leaking on the first visit on May 30th. Even my home warranty company had no record of sears submitting an approval to replace the equipment which was supposed to happen on May 30 when previous tech diagnose the equipment and found the evaporator coil needed to be replaced an minimum. So I thought this was purpose of the visit which it was not because he took the money and did not submit anything further. In addition to this he left my equipment apart in the atic. The cover to the coil was not buttoned up, all the screws holding it were not put back and the masket tape sealing it was removed so it was just blowing cold air in the attic. If this is how you do business this is completely unacceptable. If this is not resolved soon I will be filling a complaint with the warranty company and the credit card company to have the charges removed as I feel defrauded.

Service follow up was very poor. After the initial service call, they ordered parts needed to complete the service. The parts were delivered to the house in due time. The problem began in getting in touch with them to set a repair visit. They missed three appointments and each time it was impossible to reach them. The phone call was automated and did not have a selection to talk to someone. It always referred you to the website but there was no place to contact them. Even the chat button was no help. I finally got a number from one of the service techs. He said it was hard to get anyone. I called and was placed on hold for 63 minutes before someone answered. Finally, today after about three weeks we have our washer fixed. The first tech suggested that we buy a new washer (this one if two years old). It would have been faster than repairing it. Not a good experience.

The person that is supposed to be showing up has no respect for a persons time, they won’t at least call before not showing up. I have a technician I believe his name is Issac who is not showing up or calling or anything and also decided to argue with me about the issue to the dryer believing that he knew what the problem was, but I got that fixed and it indeed wasn’t the problem, what I had said is the issue. Issac needs to more training to at least get in contact with his clients before he doesn’t show up

This place is absolutely terrible. Trying to figure out where my part that ordered is so that I can have a technician come out and repair my appliance and I can’t get anyone but machine operators on the line. I haven’t had my appliance working going on three weeks now. No wonder this company is closing stores and going out of business. Customer service has become an afterthought

My complaint with Sears is the inability to get a refund on something that they could not fix. A very nice technician came to my home for a leaking washing machine. After examination, he ordered a hose that would be delivered to my house the following week. I was charged the full amount of over $350 before he left my house. The following week another, very nice, technician came in to replace the hose that was leaking. Later that day, machine was still leaking. It took two more technicians to come to my home to learn that it was misdiagnosed (his words, not mine) and the leak is coming from somewhere else. The part needed is no longer made. Options are to live with leak or buy a new washing machine. This final technician (whose was also very nice) said that he would put in for a refund because the first tech was incorrect. This is where my bigger problem starts. This was in the beginning of February and I'm still trying to get my refund, going into June. 19 phone calls and 6 emails later, still no refund. There is no physical address or other phone numbers that I can call. I keep getting the run around how they will "expedite " this issue, but nothing happens. Sears came into my house and took $350. Once again, technicians were great(except for the initial wrong hose). Billing/refunds a nightmare

I called to make an appointment for a LG fridge repair. The lady I spoke with asked me for the model number and serial number and said that they could do the repairs at no cost if the parts were still under warranty. The soonest she had available was 2 days out so I went ahead and scheduled the appointment. Well today the technician arrived, took a look at the fridge, and told us that the compressor needs to be replaced. He then went on to say that they could fix it but it would cost us money for the repair, and if we wanted it repaired at no cost we would have to call LG first and LG would call them to do the repair at no cost. All of this could have been prevented if the lady on the phone told me this from the beginning. We basically paid $119 for him to just tell us it was the compressor which we already knew that. Waist of time and money.

Inconsistent technicians. One does one thing, another does something else

I had to reschedule several times for my service repair install. Technician didn’t arrive during time frame window. I was always scheduled at the very end of the arrival window. And one time I was just canceled at end of the day. No phone number to speak to a live agent. Everything is automated. And after my second new dryer motor was installed, it now is squeaking while running as it didn’t before. Not happy with Samsung washer/dryers and not happy with Sears Appliance Repair.