3501 S Mooney Blvd Reviews
Read reviews from customers who used our services at 3501 S Mooney Blvd
Total reviews
292
Average Rating
4.1/5
(Translated by Google) 3 weeks to repair a dryer Misunderstandings and system errors Appointments that never arrive And all they do is say sorry?! (Original) 3 semanas para reparar una secadora Mal entendidos y errores de sistema Citas q las que no llegan Y lo único que hacen es decir lo siento?!!
Evangelina B,
Customer service response - We apologize for the trouble you've faced, Evangelina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781666726154
Absolutely terrible. If I could give this service no stars, I would. After 4 visits, still have no idea why our oven doesn't work and it now has scratches on the handle from the inexperienced technician removing it. We have attempted to get in touch with a supervisor and the corporate office and have either not received a response or get stuck in the automated system run around. Do not go through this company. Terrible customer service
Kayla S,
Customer service response - We apologize for the trouble you've faced, Kayla. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777855871138
If you actually want something fixed don't call this number, no one shows up or answers the phone.
Patricia W,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1776904846114
Sears repair service is a joke. Hired a bunch of of newbies who don’t know how to diagnose, isolate or especially repair. Was going to schedule another appointment, which would be my 5th!, but I’m going to call local repairman instead. You can’t get a supervisors number, they don’t reach out to you for follow ups, you never get to talk to a live person. It’s a complete joke
Ricky A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1775606807798
He came to repair my washing machine because it was not shutting off. Had to unplug it to stop it from running. He claims there’s nothing wrong with it. Still charged me $129.
Mary A,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1772584643208
Quoted and requested prepayment for part and labor. After two delays on part, I cancel the only way available according to to the ai and someone I reached by phone. After over a month charges still there and washer still not fixed. Don’t prepay and I don’t recommend.
Darla W,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1771370869542
He put the part in and left , the washer still doesn’t work , the washer doesn’t spin the clothes
Matt M,
His skill was very obvious. He conducted the service call repairing the heater without a glitch. Everything is running perfectly. He did not take a long time. He just fixed it, solved the problem and was on his way. Two thumbs up. It only works for 24 hours and then stopped again now I have to wait 5 more days for them to send another technician to fix the job that he muffed I have a 80-year-old living here and now she has to suffer the cold very disappointed. The Bible calls such a thing as freshly painted graves but inside they are filled with dead men's bones beneath the paint.
E. U,
Customer service response - Thank you for your positive review, E. Ugalde! We're glad to hear the repair was quick and effective, and that everything is running perfectly.
Sears Home Services on 1765417568009
Never came in the day we Scheduled.. said we try or Knock the door and it lied
carla T,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1765163550192
Unfortunately, I cannot leave less than one store. I’ve been out of a fridge for over a month. And these technicians are just playing. The guessing game
Fabian A,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1763346581694