3501 S Mooney Blvd Reviews

Technician was great. On time, thorough. However the $250 diagnostic fee is a compleye rip off. I will not do business we this company again.

Sears home service has got to be the worst service we’ve experienced. It took 3 weeks for parts to come and numerous rescheduling of appointments on the company’s part. When technician finally showed up 5 weeks later he installed sensors and said we’ll need to wait 24 hours before using refrigerator. He never checked to see if codes were still blinking or checked to feel if air was coming from vents inside refrigeration or freezer. Refrigerator never did come on so we still have a non working refrigerator. Very disappointed and requesting our refrigerator get repaired and working properly asap. We will be filing a complaint with Better Business Bureau against Sears Home Services!

Didn't even show up to appointment I've been trying to get my washer fixed for half a year now

Hasn't arrived in the time frame.Or called

The absolute worst experience I have ever had in my life with a warranty repair. First off, if I could give zero stars I would. Maybe even negative stars....The worst part is you can never talk to a person. Everything is run by a bot or AI and is the most insane experience when trying to get something repaired. Our first appointment was canceled less than an hour before they were scheduled to arrive. Our appointment was then rescheduled for over a week later and when the tech arrived, he had no idea what he was there for even though I described it in detail several times to LG and your AI system. Of course the tech didn't have the part with him, so it had to be ordered and the next available date was again over a week later. The part was shipped on time, but to our house?!? For the next appointment, we were told that the tech would be there in the morning and as I tracked the progress for when he would arrive, it suddenly changed from a morning appointment an all day appointment. Then as I watched online for the progress for the tech to arrive, it went from we were the next stop to our appointment was canceled and rescheduled. FOR ANOTHER WEEK! We are now 4 weeks without a dryer that was well within warranty and racking up bill after bill at the laundromat. So then this week, we had an appointment for Wednesday the 10th and guess what? Right before our arrival window, there was some sort of unexpected event that caused our appointment to be rescheduled again. At least this time it was rescheduled for the next day. Cut to yesterday when the tech arrived past the original estimated time given online which was a great start to the day (within the 8 to 12 period but estimated time moved several times on the morning of the appointment). The new tech tested our dryer and according to him, it was now working correctly. He gave my wife a hard time about this but we had no idea since we stopped using the dryer over a month ago. All we knew was that the dryer stopped working and the last tech did test after test and it was the thermostat. Luckily he did replace the part but did it with complaints. So all is well with the world right? Nope. Started a load in the washer later that day and transferred to the dryer. Decided to check the drying status about 20 minutes into the cycle and as I walked into the laundry room, I was hit with heat and a lot of moisture. The reason for this issue? The tech didn't connect the flex hose the back of the dryer correctly and our room and everything in it was moist and wet. So I got to the back of the dryer myself and after only a couple of minutes, connected the hose that the tech didn't do. I sure hope there is no damage to our walls, cabinets or anything else that was in room. I have no idea why LG uses Sears Appliance repair. This is by far the worst warranty repair or even customer service experience I have every had in my life. There has to be someone else in my area that can do this work in the future because I will refuse to buy any product that uses Sears for the warranty work.

That Michael text is not a very good technician and very lousy service

They've rescheduled our repair appointment 2 times in the past week and now have rescheduled it again for an additional week out with no reason given. Each time they waited until the middle of our service appointment time to notify us that nobody would be showing up. They do not have live agents so you can only speak with an AI who is unable yo do anything other than schedule or reschedule appointments. Definitely not a customer friendly/oriented company.

Poor follow-through. Technician was fine. Dryer was assessed and parts were ordered for our older (10 years?) gas dryer. Technician was scheduled to return, but parts never arrived, so he couldn't service the machine. Technician reordered the parts. Days later, we received an email stating that we were being refunded the cost of the parts, but not the visit. No explanation from Sears as to why we couldn't get the parts. A simple call saying anything like "due to the age of your machine, we can no longer obtain parts," would have been helpful.