3295 E Main St Reviews

We requested repair service for our washer to diagnose water leak that irregularly appeared several days after use. About a cup or two amount of water had to be soaked with a rag along the left side of the washer. The leak could not be diagnosed/corrected and appeared again two days later after the washer was used. Very frustrating!

I was able to get an appointment on short notice and the tech showed up on time, however was my able to find the source of my fridge shorting out, so I paid the fee and still have a broken fridge. No solution

Repair is taking too long, we wait weeks and weeks for the repair

We need the tech to come back all the lights are not working again

Overcharged for parts. Technicians do a great job.

It took a month and 3 appointments with various repair persons to receive the part needed to fix my clothes dryer. The repair person who was finally assigned to fix the dryer was successful in ordering the part and having it successfully delivered. Sears is a contractor for American Home Shield Insurance which apparently, does not allow their contractors to purchase parts on their own. AHS requires the contractor to order the parts and send the part to the homeowner directly. This practice delayed the simple repair of installing a dryer belt. I was without a dryer for a month!!! .

So we had a repair guy come out 3 times for our Samsung washer, which is making a high pitched noise on the final 20 minutes of each wash cycle. First day, tech diagnoses it as the pump. He orders it, says it will take a week for the part, rescheduled. He comes one week later (part arrived Tuesday, his apt was friday) and replaced said pump. I ran a wash after he left, same problem as before. I went online, made another apt. 3rd times a charm right? A younger tech came. Our apt time was between 8am-12. He came almost 2 hours late late and i received no notification of the delay. He looked at it, asked me about a wifi patch, and asked me about the soap we use. I downloaded the patch over a year ago, and also only use detergent listed as correct type. 7 never use bleach or softener. He told me the sound was weird. He told me it was the softener dispenser, which we never use and is not hooked to a hose anywhere on the machine. Its literally a plastic bin.. So I asked him if he could fix. He told me add vinegar to the wash. It did nothing. So 3 repair appointments, a partial bill for the services that luckily the extended warranty covers and no solution. Ive had no one check back after filling out the email questionnaire as to whether my problem was fixed or not. And I'm hesitant to make yet another apt and have them tell me "thats weird, I dunno".

I would be very wary of this operation.The technician never showed up... Awful Service!

Their automated system will be the death of an already dying company. It was impossible to get anything done. You call the number and you can only speak to a robot and they can’t even get my name right. Can’t get a work order in, they didn’t show up at all yesterday, no one called me to let me know there was a delay. I only got a text message at 3:48pm saying tech was on his way (15 minutes down the road per the map) and ultimately I ended up with a no show yesterday. This was for a 1pm-5pm arrival window. Got a notification maybe 20 minutes after the appt and time stating I was rescheduled for the next day. It is beyond infuriating that I cannot reach anyone for assistance or answers and it’s extremely unprofessional. When they finally did show up, I got technician Frank who was very polite, had proper phone etiquette and manners, and was able to diagnose my issues. Explained everything to me in non-technical speak so I could understand the cause of the issue as well as the resolution. Got my dryer fixed in under 1 hour and was very friendly. Frank himself gets a 5/5 stars from me. Sears can shove it though.