3295 E Main St Reviews
Read reviews from customers who used our services at 3295 E Main St
Total reviews
242
Average Rating
4.7/5
Sears technicians do not do ANY TYPE OF INSTALLATION. YOU CANNOT TALK TO A REAL PERSON. If you do get someone they lie to you and tell you the technician will install a washer and dryer. Sears technicians will only fix a problem. That’s it. NO INTEGRITY WITH THIS COMPANY
maria O,
Customer service response - We apologize for the trouble you've faced, maria. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733674378345
Simple fact. They will charge you more than you authorize simply by having someone else sign for you. This is a faceless organization that uses cheap foreign phone operators to waste your time when there is an issue. Don't give them your credit card unless you can limit it. Request everything in writing. You've been warned. You'll be paying $300 for 15 minutes of work that.
Ryan H,
Customer service response - We apologize for the trouble you've faced, Ryan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730192686417
Was not told my basket for the washer was on back order. I only gave 1 star because the labor of installing a new basket took less than an hour and they charged me $300.Also the old basket has to be disposed by me. They won’t take it. The other 2 parts were also left by the tech as well as the packaging they came in. I do not recommend them at all.
Peggy G,
Customer service response - We apologize for the trouble you've faced, Peggy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727237988046
(Translated by Google) Hello, good afternoon. I absolutely cannot recommend this company. I have a problem with my washing machine, and I've made four appointments, but they've never come to fix it. The technician Patrick, who supposedly came to my house three times, never showed up. I even have photos and videos proving he never came. Supposedly, three reports were filed against him, and Patrick's supervisor was supposed to call me, but no one ever did. I rescheduled my appointment with the technician Bryan, and he also never came to my house. We are so disappointed with this company that they never keep their appointments. (Original) Hola buenas tardes nada que recomendar esta compañía tengo un problema con mi lavadora y e hecho cuatro citas y nunca an venido a solucionar mi problema el técnico Patrick que supuestamente vino a mi casa 3 veces y nunca vino inclusive tengo fotos y videos que nunca vino y supuestamente le hicieron tres reportes y supuestamente el supervisor de patrick me hiva a hablar el cual nunca me llamó nadie y reprograme my cita con el técnico Bryan e igual nunca vino a mi casa estamos tan decepcionados de esta compañía que nunca acuden a sus citas
alberto J,
Customer service response - Gracias por compartir su experiencia positiva con nuestro técnico profesional. Apreciamos su recomendación y nos enorgullece ofrecer un servicio de calidad a nuestros clientes.
Sears Home Services on 1724811350860
Sears has never sent me a confirmation on my parts ordered they’ve never called me back. There’s no way to talk to a human being. They don’t have any way to tell you if anybody’s available to change your dates because your parts never came in and they don’t answer the phone. I hate this place and I’m gonna tell everybody do not use Siri ever. They charged me without ever getting anything done and I’m calling the bank to stop payment on their finance fee that they charged me. Do not use this place. I tried emailing them after they gave me an email on the email does not even work. I tried calling the phone number and the phone number doesn’t work so unless somebody shows up at my door with some parts and ready to fix my stove, I’ve already deleted my payment to you and I will hire a better appliance repairman, you change your phone number etiquette because it’s really bad that you can’t talk to a human being
Tamara P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1713480956348
Worthless experience. I paid $119 for nothing.
cato,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1711075049802