2353 W Main Street Reviews
Showing most recent reviews from verified customers of Sears Home Services
Joe S
Customer service response - Hi Joe, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on January 23, 2025
Terry B
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on August 25, 2024
Paul C
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 17, 2024
Tevester L
Michael did a great job of installing the new door and mother board but just like I stated for Juan: The door is higher than the other side now and the waterlines were too short so he did his best to make it work but there is protruding conduit and visible water lines that were not visible before. Also the I’ll just get most of the above addressed when I schedule our annual maintenance towards the end of the year as this took seven trips to fix so I have been worn down unfortunately. The leaking water dispenser I will get scheduled as soon as I can as it leaks whether it’s set to ice or water.
Stephanie H
Borges J
Estimates provide and the declining copy were different. They need to be up front with the labor cost’s so the customer understands
Customer service response - Thank you for taking the time to bring this to our attention, Borges. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on January 25, 2024
Mary L
No show
Customer service response - We apologize for the trouble you've faced, Mary. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 05, 2025
Frances D
I called Sears to address a d85 error code I was getting on my LG gas dryer. Code means there is an 85% blockage in the exhaust vent - essentially lint build up. Fire hazard! I expected tech to fix the problem but he said they don’t fix things like this and I could call a company like Coit to fix this issue. Honestly , I don’t think he wanted to fix it because my machines are in a very tight and small laundry room - two person job. I would have never scheduled this appointment if I knew this. Waste of time. Also, when the drum was spinning around it was making an odd noise. Tech replaced a couple of wheels and pulleys to address this issue. I had an appointment time of 8-12. Tech came at 11:37 am. Didn’t finish until 3:30 ish. He indicated it would only take an hour🤷♀️ $500+ later I’m still puzzled at what took so long. And, Sears prices are insanely high! Plus I still have to deal with the lint buildup issue:(
Customer service response - We apologize for the trouble you've faced, Frances. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 29, 2025
Maribel J
Never show up
Customer service response - We apologize for the trouble you've faced, Maribel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 30, 2024
Jaime A
I was supposed to receive a phone call before the technician arrives so I can be home. Technician never called and never texted. Horrible communication skills!
Customer service response - We're really sorry to hear about your experience, Jaime. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on August 21, 2024
