2353 W Main Street Reviews
Showing most recent reviews from verified customers of Sears Home Services
Joe S
Customer service response - Hi Joe, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on January 23, 2025
Terry B
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on August 25, 2024
Paul C
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 17, 2024
Tevester L
Michael did a great job of installing the new door and mother board but just like I stated for Juan: The door is higher than the other side now and the waterlines were too short so he did his best to make it work but there is protruding conduit and visible water lines that were not visible before. Also the I’ll just get most of the above addressed when I schedule our annual maintenance towards the end of the year as this took seven trips to fix so I have been worn down unfortunately. The leaking water dispenser I will get scheduled as soon as I can as it leaks whether it’s set to ice or water.
Stephanie H
Borges J
Estimates provide and the declining copy were different. They need to be up front with the labor cost’s so the customer understands
Customer service response - Thank you for taking the time to bring this to our attention, Borges. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on January 25, 2024
Anush M
He didn’t show up. He supposed to come from 1 to 5 pm
Customer service response - We apologize for the trouble you've faced, Anush. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 29, 2025
angelica A
They never showed up 5 reschedules worse service ever
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 27, 2025
Melissa W
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on July 20, 2025
Randy B
Awful. I’d give them negative stars. 6 times they rescheduled the repair of my washer the day of. I took 6 half days off work for no reason. Then today the 7th time, they were scheduled they no called/no showed. 7 half days off work. At the point I could’ve purchased a brand new washer. I’m not one to leave negative reviews, but this company (contracted out by American Home Shield) is dog water.
Customer service response - We apologize for the trouble you've faced, Randy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 10, 2025