22100 Hawthorn Blvd Reviews

Washer still will not drain

He was very good very professional not all your techs are like him. The way the appointment service did me was HORRIBLE BREAKING MY SERVICE APPOINTMENT in 2 days not professional at all because they NEVER COMMUNICATEDWITH ME OF THIS SET UP but he accommodated me for both today .

Can't seem to get it gone, and left with product and problem unsolved

Technician was 5 stars plus! Mason was responsive, efficient and quickly diagnosed and repaired our refridgerator. Experience with thw automated systems that SHS uses will result in me never using them again. SHS could not provide accurate and up to date information and in fact would tell me.everything from the part being back ordered to not shipped when in fact it had already arrived.

Left the washer dirty with grease stains both inside and outside which were very difficult to remove. Also ran hoses across the sink rather behind and did not put washer back into position. I am an older person and all of this required me to have someone else do these things as well as place the heavy rubber floor mats back in front of the machine. To be determined if the repair will last.

the tech did not perform the work requested, the left without talking to me and wrote I refused to sign

*IS THERE A NO STAR OPTION? 1 STAR IS STILL TOO HIGH* We had an older gentleman by the name Jose M. stop by our place. If this technician comes to your house, immediately reschedule. He won't DO ANYTHING. He didn't even diagnose the appliances/machine. As soon as he see the appliance he'll jump on a call with someone and after about 45mins to a hour of sending picture and talking to ppl he'll leave your place saying he can't fix the unit. Unfortunately, he was the technician assigned to us to get our Washer/Dryer "looked at" (cause he didn't fix anything) on 2 separate occasions. And oth times he did the same thing. Never pulled out a tool, talked on the phone for 45 mins to an hour, took pictures, and left saying he couldn't fix it. First time he came and said he needed a helper technician to do the job. He assured me that he diagnosed the machine and the parts that were ordered by the first technician were correct, and that he just needed someone to help him. Came back 4 days later, with a helper, was on the phone for an hour, took pictures of the unit, and said he couldn't fix it and left. WORST EXPERIENCE I'VE EVER HAD!

They did not fix the issue

This is the 3rd or 4th time our extended warranty company sent Sears A&E. Each time, the same thing. Show and identify problem and then the repair person (Jose L in this case) does not show up and no one contacts to communicate a delay or need to reschedule. We called and were told by AI and a human (3times) the tech will contact you and will be by. He did not show or communicate. We lost a full day and this has happened previously with them. Further the AI they depend on is woefully inadequate. To be clear our Tech Enrique who showed up the second say was fine and did his job, and waiting to confirm successful or not. We would not use them again.