22100 Hawthorn Blvd Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.5/5 (227 reviews)

Victoria P

September 02, 2024

On time, repair completed efficiently. Friendly technician.

Source: Google

Customer service response - Thank you for your feedback, Victoria! We're glad to hear about your positive experience with our punctual and friendly technician.

Sears Home Services on September 02, 2024

BRENDA B

August 30, 2024

Emmanuel diagnosed the problem and was able to replace the faulty pump. He was knowledgeable, courteous and professional.

Source: Google

Customer service response - Thank you for sharing your positive experience with Emmanuel. We're delighted to hear he was able to resolve the issue efficiently and professionally!

Sears Home Services on August 30, 2024

Joy M

August 27, 2024
Source: Google

Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on August 27, 2024

Anders C

August 21, 2024

The technician contacted me prior to his arrival to verify the information regarding the repair. Upon his arrival he quickly explained the work to be done and costs. He quickly went to work and was done in less than half an hour, as expected. He was knowledgeable, professional, courteous and friendly. He and the service he provided are well deserving of 5 stars.

Source: Google

Customer service response - Thank you for your detailed feedback, Anders! We're delighted to hear about your positive experience with our technician and appreciate your 5-star rating.

Sears Home Services on August 21, 2024

Aziz D

August 24, 2024

Very bad the technician before today messed up my freg as it is NOT Working at All. And he was VERY Rude, left today without fixing my freg. I had to make another appointment for tomorrow. I have No food as I don’t have freg for the past 5 days and Sears doing nothing about it. I’m so disappointed to signed up for this plan with Sears😤

Source: Google

Customer service response - We apologize for the trouble you've faced, Aziz. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on August 20, 2024

Donald T

August 15, 2024
Source: Google

Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on August 15, 2024

Barbara L

August 11, 2024

Very pleasant and kind tech. Showed up on time and was able to fix my dryer! He even checked on what I had paid and confirmed I will be receiving a $25 credit! Love Sears because everything was so easy to get done!

Source: Google

Customer service response - Thank you for sharing your positive experience with our technician and the simple process. We're thrilled to hear your dryer is fixed and that you're benefiting from our credit offer!

Sears Home Services on August 11, 2024

Marie C

August 08, 2024
Source: Google

Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.

Sears Home Services on August 08, 2024

Yvette W

August 07, 2024

Neat and professional.

Source: Google

Customer service response - Thank you for recognizing our commitment to neatness and professionalism. We appreciate your feedback!

Sears Home Services on August 07, 2024

cora C

August 06, 2024

Jesus is very knowledgeable . He finish is job late already . He did a great job and works very well .

Source: Google

Customer service response - Thank you for appreciating Jesus' hard work and expertise. We're sorry for any inconvenience his timing may have caused but glad you're pleased with the outcome.

Sears Home Services on August 06, 2024

Average Rating: 4.5/5 (227 reviews)