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22100 Hawthorn Blvd Reviews
Read reviews from customers who used our services at 22100 Hawthorn Blvd
Total reviews
310
Average Rating
4.5/5
repair technician was professional and competent... system was a miserable failure of missed appointments.. no accountability.. no human assistance!! could not recommend!!
warren S,
Customer service response - We apologize for the missed appointments and lack of human assistance, Warren. We appreciate your feedback and will work on improving our scheduling and communication systems.
Sears Home Services on 1757905652982
Service tech was excellent, customer service/access is lacking. I had an appointment window 8-12 but there was no communication or ability to speak with a customer service rep to get a status on tech arrival. Tech arrived around 1:30 pm. When I tried to call to get a status on tech arrival the automated system was not able to provide status and did not give me an option to speak with a live person, very frustration. The tech did call when he was 20 minutes out but before that we had no idea if service call was still good. The tech was very good, pleasant, very knowledgeable and resolved our freezer problem in one visit. Biggest problem is status and communication.
MTM,
Customer service response - We're glad to hear the tech provided excellent service, MTM. We apologize for the communication issues and lack of live support, and appreciate your feedback to help us improve.
Sears Home Services on 1747270148776
The last technician (3rd attempt) was good and resolved my problem, but Jose was NOT knowledgeable and wasted two business days of me staying home from the office. Also, I wasn’t happy with lack of communication regarding schedule. I asked for 8-12pm, but technician didn’t arrive until 2pm!
Anna S,
Customer service response - We're glad the last technician resolved your issue, Anna. We apologize for the scheduling issues and lack of communication, and appreciate your feedback to help us improve.
Sears Home Services on 1746768859551
The first repair man never showed up and never called so I had to use a sick day to reschedule for the next day. I was quoted about $600 to repair my dryer. I decided that was too much. My dad found the part I needed on Amazon for $8 and installed it himself! So I’m not too happy with sears right now.
Stephanie J,
Customer service response - We apologize for the missed appointment and high repair quote, Stephanie. We appreciate your feedback and will work to improve our service and pricing transparency.
Sears Home Services on 1745192700645
It took a whole week to get the necessary parts. It is near impossible to get hold of human customer service rep. The technician is fine but over all service including parts order and scheduling need a whole lot of improvement. We survived without the refrigerator over a week.
Grace K,
Customer service response - We apologize for the delays and communication issues you experienced; we're working to improve our parts order and scheduling. Thank you for your patience and feedback.
Sears Home Services on 1722418344615
I had to take time off of work to be available, yet my technician did not show up in window, but I was scheduled for later. Still never showed past 6. I cancelled my AM plans, and he never showed up in the 8-1 window. Then we have an appointment. The teens were home. The man fixed the dryer! (Yeah!, but he did not replace the broken lint collector.) This creates a fire hazard so I would like him to follow up with the replacement parts. We called and he ordered the needed parts and now our dryer is in working order! It was a process but I am grateful to have our dryer working again. He did a nice job in the end and came as scheduled and confirmed. We like having Sears Home Service!
jacqueline L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721650452950
Good service, but crazy overpriced. $540.00 for a 10 minute repair replacing one small wired part
joe C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1759371647342
Washer still will not drain
wendy P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1750982377804
He was very good very professional not all your techs are like him. The way the appointment service did me was HORRIBLE BREAKING MY SERVICE APPOINTMENT in 2 days not professional at all because they NEVER COMMUNICATEDWITH ME OF THIS SET UP but he accommodated me for both today .
Diamond M,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1736823482661
Can't seem to get it gone, and left with product and problem unsolved
Brush A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728193501294
