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22100 Hawthorn Blvd Reviews
Read reviews from customers who used our services at 22100 Hawthorn Blvd
Total reviews
310
Average Rating
4.5/5
It took a whole week to get the necessary parts. It is near impossible to get hold of human customer service rep. The technician is fine but over all service including parts order and scheduling need a whole lot of improvement. We survived without the refrigerator over a week.
Grace K,
Customer service response - We apologize for the delays and communication issues you experienced; we're working to improve our parts order and scheduling. Thank you for your patience and feedback.
Sears Home Services on 1722418344615
I had to take time off of work to be available, yet my technician did not show up in window, but I was scheduled for later. Still never showed past 6. I cancelled my AM plans, and he never showed up in the 8-1 window. Then we have an appointment. The teens were home. The man fixed the dryer! (Yeah!, but he did not replace the broken lint collector.) This creates a fire hazard so I would like him to follow up with the replacement parts. We called and he ordered the needed parts and now our dryer is in working order! It was a process but I am grateful to have our dryer working again. He did a nice job in the end and came as scheduled and confirmed. We like having Sears Home Service!
jacqueline L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721650452950
Good service, but crazy overpriced. $540.00 for a 10 minute repair replacing one small wired part
joe C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1759371647342
Washer still will not drain
wendy P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1750982377804
He was very good very professional not all your techs are like him. The way the appointment service did me was HORRIBLE BREAKING MY SERVICE APPOINTMENT in 2 days not professional at all because they NEVER COMMUNICATEDWITH ME OF THIS SET UP but he accommodated me for both today .
Diamond M,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1736823482661
Can't seem to get it gone, and left with product and problem unsolved
Brush A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728193501294
Technician was 5 stars plus! Mason was responsive, efficient and quickly diagnosed and repaired our refridgerator. Experience with thw automated systems that SHS uses will result in me never using them again. SHS could not provide accurate and up to date information and in fact would tell me.everything from the part being back ordered to not shipped when in fact it had already arrived.
Tom M,
Customer service response - Thank you, Tom, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1711680927475
Left the washer dirty with grease stains both inside and outside which were very difficult to remove. Also ran hoses across the sink rather behind and did not put washer back into position. I am an older person and all of this required me to have someone else do these things as well as place the heavy rubber floor mats back in front of the machine. To be determined if the repair will last.
Polly P,
Customer service response - Thank you for the amazing 5-star review, Polly! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781039862046
the tech did not perform the work requested, the left without talking to me and wrote I refused to sign
Kevin B,
Customer service response - We apologize for the trouble you've faced, Kevin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777421292012
Lyn H,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1767921846811
