40710 Winchester Rd Reviews

Late of appointment time.

I am embarrassed in that I forgot to ask the Service Technician for his name! I think it was Howard but I am not positive! Anyhow "HE" did an ABOVE EXCELLENT JOB ON THE REPAIR"! HE WAS HIGHLY PROFESSIONAL AND INFORMATIVE AND JUST A PLEASURE TO TALK TO AND DEAL WITH!

Victor deserves five stars. He was professional, knowledgeable, and thorough. He quickly diagnosed the problem, explained what needed to be done, ordered the parts and eventually, repaired my refrigerator correctly. If I were rating only Victor, this would be an easy five-star review. Scheduling and Customer Service: ⭐☆☆☆☆ Unfortunately, my experience with Sears Home Services was the complete opposite. My appointments were repeatedly rescheduled, and when service was scheduled between 8:00 a.m. and 12:00 p.m., Victor didn't arrive until hours late on multiple occasions, and twice the appointments were rescheduled even after I waited hours for him to arrive. He explained that he is simply overbooked, which tells me the problem is not with the technician but with Sears' scheduling practices. What frustrated me most was the complete inability to reach a human being. When I tried to contact customer service to discuss the repeated delays, I found myself trapped in an endless loop of AI chatbots and automated systems with no way to speak to an actual representative. Sears has excellent technicians like Victor, but the company's scheduling and customer service are failing both its customers and its employees. Victor shouldn't have to apologize for a schedule that is impossible for him to keep. I have been a Sears Home Warranty customer, but this experience has made me question whether I should renew my coverage. Excellent technicians are only part of good service. Customers also deserve realistic appointment windows, reliable scheduling, and access to a real person when problems arise.

Could not figure out problem so gave me 2 possibilities both of which cost more than a new range. Not sure if either of those would fix the problem. Still had to pay $119 for the diagnosis of not sure of the problem. Scheduled between 1 - 5. They called and asked if they could come between 1 - 3. Said okay, they showed up at 4:30.

Service person did a fine job BUT HE IS A WEEK LATE TO REPAIR THE AC!! NOT HAPPY ABOUT THAT😡 i have change my star ratting due to being a week late because repair person canceled his 1st visit and came a week later, he SHOULD HAVE COME NEXT DAY!!

$100 for a 5 min visit is rediculous

Roger, the technician, was friendly and informative. I appreciated what he tried to do. Unfortunately he determined that the 2001 Kenmore Elite gas dryer had a circuit board failure. He could not find a replacement. Sears needs a more intelligent way to pre-diagnose issues. Collect model number and symptoms upfront then give a caveat if the unit is too old. I didn't get any value for the money spent to have the technician come out and tell me he couldn't do anything. Not a good way to create a favorable reputation if you want to stay in business for long.