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40710 Winchester Rd Reviews
Read reviews from customers who used our services at 40710 Winchester Rd
Total reviews
479
Average Rating
4.8/5
Service call ended due to lack of parts. Please search all sources of availability for the needed part. It should be available. Keep me advised.
Kenneth L,
Customer service response - Thank you for your feedback, Kenneth. We apologize for the inconvenience and will ensure to search all sources for the needed part and keep you advised.
Sears Home Services on 1766715565040
Paul C,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1759887843233
The tech was polite, friendly, and worked quickly. I would’ve liked an explanation/reminder of what the replaced part does and what—if anything—different expect (e.g., ice maker will stop dripping).
M M,
Customer service response - Thank you for your feedback, M Moon. We're glad to hear the tech was polite and efficient, and we'll work on providing clearer explanations in the future.
Sears Home Services on 1759192453845
My service technician, Mark was great! Once he arrived, he quickly repaired the washing machine by replacing the water pump. The delays in service from Sears wasn’t so great. I did not feel that my appointment time slot was valued. My first appointment was canceled without explanation. And the technician arrived after the appointment time-slot for today’s appointment.
Vincent M,
Customer service response - Thank you for your feedback, Vincent. We're glad to hear Mark provided great service, but we're sorry for the delays and inconvenience with your appointments.
Sears Home Services on 1758158933163
Frances E,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1755742082844
Ron was nice and gave me suggestions to eliminate the problem. Unfortunately, the suggestion of changing out the filter in the A/C to eliminate the noise didn’t work and now it’s making more noise. EDIT: Guess I didn’t give the change in filter time to actually work ! It’s now working properly with the repair suggestion of changing out the filter to allow more air flow WORKED! 👏🏼
Barb L,
Customer service response - Thank you for the 4-star review, Barb. We're sorry to hear the issue persists and recommend contacting us directly so we can assist further.
Sears Home Services on 1752453532323
Ron was our technician and he did a great job fixing the issue with our A/C and getting it running. He was knowledgeable and thorough. We appreciate the quick response to our request, overall great job. Thank you.
Adrian F,
Customer service response - Thank you for the 4-star review, Adrian! We're glad to hear Ron was knowledgeable and thorough in fixing your A/C issue.
Sears Home Services on 1751866104310
RICK Y,
Customer service response - Thanks for the great rating, RICK! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1744856694734
Victor was great: efficient and knew what to do to fix my refrigerator. However the scheduling was horrid. Two missed scheduling windows. He is overbooked and was hours and hours late!
Julia D,
Customer service response - Thank you for the 5-star review! We're delighted to hear that Victor provided efficient and enjoyable service.
Sears Home Services on 1727836068552
The technician was polite and seemed to be efficient, but after he left my home and I tried to use the DW the same problem happened: Dishwasher does not empty all the water out. I have to make another appointment. This will be the 4th time I've had to have a technician out without any success. Salvador came back, worked on the problem again. DW seems to be working consistently now. Salvador was still polite and patient! Thanks to him.
gerry H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718932241618
