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40710 Winchester Rd Reviews
Read reviews from customers who used our services at 40710 Winchester Rd
Total reviews
477
Average Rating
4.8/5
Victor was great: efficient and knew what to do to fix my refrigerator. However the scheduling was horrid. Two missed scheduling windows. He is overbooked and was hours and hours late!
Julia D,
Customer service response - Thank you for the 5-star review! We're delighted to hear that Victor provided efficient and enjoyable service.
Sears Home Services on 1727836068552
The technician was polite and seemed to be efficient, but after he left my home and I tried to use the DW the same problem happened: Dishwasher does not empty all the water out. I have to make another appointment. This will be the 4th time I've had to have a technician out without any success. Salvador came back, worked on the problem again. DW seems to be working consistently now. Salvador was still polite and patient! Thanks to him.
gerry H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718932241618
Late of appointment time.
Robert M,
Customer service response - We apologize for not meeting the appointment time as expected. Thank you for bringing this to our attention.
Sears Home Services on 1716882577767
Boudreaux C,
Customer service response - Thank you for awarding us a solid 4-star rating ! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1712890172184
Moni M,
Customer service response - Hi, Moni, thank you! We appreciate you rating our Sears Appliance Repair service and look forward to serving you again soon. If there's ever anything you'd like us to improve, feel free to share your thoughts.
Sears Home Services on 1706709954694
Robert H,
$100 for a 5 min visit is rediculous
Jason T,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749742357494
Roger, the technician, was friendly and informative. I appreciated what he tried to do. Unfortunately he determined that the 2001 Kenmore Elite gas dryer had a circuit board failure. He could not find a replacement. Sears needs a more intelligent way to pre-diagnose issues. Collect model number and symptoms upfront then give a caveat if the unit is too old. I didn't get any value for the money spent to have the technician come out and tell me he couldn't do anything. Not a good way to create a favorable reputation if you want to stay in business for long.
Bennett L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1709165502532
We have a Master Protection Agreement (MPA) for our Bosch Washer and Dryer. Sears sent out a technician in early December that had no idea what he was doing and it was determined by another technician that the steaming "Fresh Up" function was not working. Two months later and 10-15 calls from me and we were being offered a replacement dryer or cash offer, but it turns out that parts started showing up 2 months after we were told they were obsolete. Roger came out today and did a great job !! I would avoid Sears for anything Bosch and their Customer Service Ctr does not follow up on anything !! A much as I hate to say it, but buyer beware of a MPA from Sears.
ROBERT K,
Customer service response - Thank you, ROBERT, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1709315109740
The Technician didn't do any repair, he said that it doesn't work because we use to much laundry soap, he just recalibrate the washer machine but it still dont even start a cicle
Don R,
