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802-552-4364
40710 Winchester Rd Reviews
Read reviews from customers who used our services at 40710 Winchester Rd
Total reviews
477
Average Rating
4.8/5
Almost 2 months and 4 different repair guys couldn't fix my kenmore refrigerator, on top, they I had to get every replace part need it...until today, I have no refrigerator !!
Jose M,
Customer service response - Hi Jose, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1758845731040
Techs who don’t have a clue what they are looking at. Poor company that looks for any reason to deny a claim and not pay out. I had my HVAC system serviced and the tech completely missed a leak and left trash in my hallway when he left. Avoid this company like the plague
Jacob B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1755132077112
I have asked for another tech. 3 visits, dishwasher is still in the same condition. Leaking water on my wood floor . Motor is running with no water present in the dishwasher. Please notify warrentee team.
Bette A,
Customer service response - Thank you for the 5-star review, Bette! We're glad to hear Howard impressed you with his great service.
Sears Home Services on 1754279588416
Tech was inconsiderate to tenant.
Jim M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1753660719275
Rude, unprofessional. Mark M. Showed up with an attitude. He doesn't like his job. He was sure the motor needed to be replaced before checking the machine. After working with my machine and getting it to complete a wash. He informed me it needed over $800. In repairs. He was upset that questioned his diagnosis.
Patricia O,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1753660719323
Daryel F,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1753662013593
Yasmin S,
Customer service response - We're really sorry to hear about your experience, Yasmin. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750119065016
Took one of the parts with him and refused to put any parts on the refrigerator. Told me he's not the man to say the refrigerator needs to be replaced but I have to call the insurance company about that. This has been an ongoing issue for a year and a half now with this refrigerator. I have hot milk for my grandbabies again and this is just not OK stuff I need this refrigerator replaced not sure what I have to do or who I have to talk to, but I will figure this out. All of your people blame each other for it never getting fixed. Can't call anyone at your company cause there's no phone number to call someone terrible service terrible company.
Debra E,
Customer service response - We apologize for the trouble you've faced, Debra. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748478369482
The service call was supposed to be for a cleaning of the washer. It still smells of mildew and horrible, horrible job very disappointed.
Barry M,
Customer service response - We apologize for the trouble you've faced, Barry. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747789254991
Called for them to call check my firdge. Diagnostic Fee is $130. Tech came, said I needed a new compressor, total cost for them to come including the part was about $1200. I agreed. He said 2 weeks because it was back ordered. We agreed. 2 weeks pass and it gets pushed another week. This is 3 weeks without a fridge. And all of this no emails nothing. I call to cancel it because it is too long and it can still be pushed further out. Finally get to talk to a human and not an AI. They tell me they are charging me $1100 for the labor. WHAT LABOR? I only got the diagnosis from them!! No one ever came back to fix the fridge with the new compresor. Why would I get charged?! Ridiculous. And all of this you add the fact that it is nearly impossible getting a human on the phone and for the AI thing to take your email right. Stay away... Just buy a new machine from Costco and they will haul away.
orianna C,
Customer service response - We apologize for the trouble you've faced, orianna. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742346157705
