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40710 Winchester Rd Reviews
Read reviews from customers who used our services at 40710 Winchester Rd
Total reviews
477
Average Rating
4.8/5
Sears gave a ridiculous estimate of $400 labor just to replace my freezer door switch. It was an easy 10 minute fix, parts about $20 but I just didn’t have the time to do it myself. They quoted me $469 dollars and said it might take a week before the part comes in . I declined the service and they took my $129 diagnostic fee, which by the way, I pointed door switch to the technician myself after he was checking the refrigerator for about 20 minutes trying to figure out what was wrong with it. Absolute highway robbery!
Glenda,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1737429403670
He told me onething and reported something else to Choice Home Warranty He indicated that there is a broken wire which was most likely chewed by a rodent We had the attic inspected by a professional and they found no traces of rodents
sal K,
Customer service response - We're really sorry to hear about your experience, sal. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1725277575015
Wouldn't listen to me telling him what's wrong and what's going on. Kept talking over me. Told him ice maker also not working, he blamed it on currier problem even tho I told him ice maker broke a week ago. He kept saying that the upper one wasn't working because of main issues with cond. fan. He asked to get paid I put card down and said I wanted his bosses number he didn't like that and started to leave. I DIDN'T REFUSE SERVICE, like he put on receipt. I did use language he didn't like and was upset that he wouldn't listen and walked out when I ask for bosses info. Told him to get out of the house if he wasn't going to do anything. We both aren't innocent in this bit he was out the door just for being asked for bosses info. Told me dears would not be back as he is a supervisor or something to the effect the he was in charge of making those decisions. IC been on hold to your offices now for an hour
roger P,
Stay away from this once good service organization.
Matt S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721198322948
This was a horrible horrible experience i wish i could give zero stars
Val S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720585042034
Craig B,
Customer service response - Hi Craig, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1718966276814
He never showed up nor called, and somehow, I got a text saying my job was completed. When I called back "customer service" is a mockery, transferred 4 times, all international places and the promised re-scheduled appt was never done. It took 3 appointments, over 10 phone calls to get them to send someone from a different company. I cancelled Sears, Customer service is at its worst!!
Ingrid R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1711427660513
Armando L,
Customer service response - Armando, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1707175703024
Ronald was very rude. He gave us 2 different reports on the same item and when we asked for another technician he showed up and was very rude.
Stephanie M,
