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4015 Capitola Rd Reviews
Read reviews from customers who used our services at 4015 Capitola Rd
Total reviews
199
Average Rating
4.8/5
J
Jorge was fine, but was unable to check the condenser because moving the refrigerator was a two man job. We want two men to come again and finish the job.
Patricia J,
Felton, CANot completed
Moisture is still coming out of the dishwasher. The wrong parts we shipped out. I would like another appointment
Robin C,
Soquel, CAA little scetchy
He took the washing machine apart said he would order parts and leave it dismantled.....parts would be 3 to 5 days ....then we asked him to put it back together that we would use it the 5 days while we wait for parts .....he then said he would check his truck ....miraculously finding parts ....and he fixed it ..... This was a bit scetchy ...because if we didn't ask him to reassemble it ...he would have never checked for parts ...which he had and we would have been without a washing machine ....this is not very honest....most technicians take apart the product....check their truck for parts ...then tell the customer they need to order ....it felt like he wanted to get out with out fixing it
Robert H,
Boulder Creek, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1736202438707
Customer service
It is terrible that no real person can be spoken to. For as long as Sears has been in business one would think quality still matters! My aunt worked her whole life at Sears. I used the Sears catalog to buy my school clothes. Very poor customer service now. I want to be able to get my needs met by a person who is present not just make or cancel an appointment
Mary N,
Santa Cruz, CACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697751339703
Refrigerator repair
Technician great Service very poor don't show up or call to say not coming without refrigerator for 3 weeks very poor service
James H,
Watsonville, CACustomer service response - James , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774991392649
Didn't work on product?
What the? why schedule a repair person that doesn't work on the product? who does that? this is on Sears
Randy V,
Santa Cruz, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762901757026
No show again-3 times running
We have been waiting 7 months now trying to get a Samsung washer fixed. Techs have been out & have replaced most all parts, but they say they are not authorized to say its not repairable. 3 no shows of me waiting all day for an 8am-12pm window to arrive. The last time I got a notice 10:26am he was on way. That night after 7:00 pm I got a call he would not be able to make it. Then two weeks later, a now show again. Now on the dryer, Christmas eve & an appreciated call around 10:26 am to say he had two stops before me, so obviously into the afternoon if he would even show, so I said forget it. We were leaving for out of town family get together. I just want to move on & need info of how to start a partial refund. I went out & bought a new washer. Plus, I'm stuck with an old washer.
Nels P,
Santa Cruz, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1735426689576
Problem is not fixed
The technician was polite but he did not fix the problem of pooling water.
Surbhi K,
Santa Cruz, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697060141477
Review
Mike did a great job checking out my refrigerator for the annual maintenance. However, he did not remember being here and ordering parts for my microwave. You canceled my microwave repair and I am not happy with you. I'm quitting you.
Sally G,
Soquel, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695944707571