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4015 Capitola Rd Reviews
Read reviews from customers who used our services at 4015 Capitola Rd
Total reviews
199
Average Rating
4.8/5
Dishwasher and refrigerator
My wife and I are so thankful with Mike he showed professionalism, courtesy, and very knowledgeable of his work. Sears is lucky to count with staff like Mike.
Luis B,
Soquel, CASears Tech
His ETA was between 12-1. Arrived a bit after 3. Did the diagnosis quickly and efficiently. Wasn't good news, but that sometimes happens.
Pat Z,
Scotts Valley, CAWasher
Washer was fixed before expected time good customer service happy
Erika M,
Watsonville, CARefrigerator service review
Teddy communicated his arrival time and arrived on time. He was friendly and courteous. He tested the temperature of freezer and fridge, he pulled it out and vacuumed back and front. We were disappointed that he didn't have a brush to more thorough clean the coils.
Susan M,
Santa Cruz, CAVery courteous and knowledgeable.
My appointment was for 8-12. Looked like 11:00 am until he was held back at another location. Arrived at at 2:50 pm. Immediately diagnosed the problem. Unfortunately the replacement part is no longer available. Shared some advice on trying to get a little use until it can be fixed or replaced. Appreciate that..
Mark D,
Watsonville, CAKind & helpful
He was very helpful, although after he left I put my stuff back on the door of the fridge & the squeaking started again
Elizabeth H,
Watsonville, CAStill not working properly
Jorge did good for what he could but my frig still is not working right. This has been going on since I bought it last year.
Kathy M,
Boulder Creek, CAGood service
Lot of background while speaking to the service scheduler
Norman N,
Aptos, CAHm. Owner
Installed new part on clothes washer. However it still leaks near where the part was installed. Have to make a new appointment and wait a week at best.
James Morris,
Aptos, CAJulio did great, but it took Sears over 2 months to fix our
First off, the repair tech Julio did a great job of fixing the washer. My problem is that I first called Sears to fix the washer on June 11. The washer did not get fixed until August 15th! We were without a working washer for over 2 months! If Sears needs to hire more repairmen...they better do it. Sears used to have the best in industry repair services and I have been loyal to Sears for over 40 years...and their repair services were a large part of my loyalty. They have obviously been fading to the bottom for a while, but this is the last straw. I will never buy another Sears appliance or sign up for another Sears repair agreement. Game Over
Suska B,
Ben Lomond, CA