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24137 Valencia Blvd Reviews
Read reviews from customers who used our services at 24137 Valencia Blvd
Total reviews
185
Average Rating
4.7/5
Fridge is hotter than it was before
Horrible job Fridge is broken and didn't work after technician left
Moazzem C,
Santa Clarita, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699914654460
Washer
Basically he just gave us an opening of why the washer makes a grinding noise, dosent spin as fast as before, and why the clothes are still wet at the end. So, no issues was resolved. He did not open or check under the washer. I will be calling my insurance to open a new claim.
Eduardo I,
Fillmore, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696023124126
Upset
Technician never showed up. He was to be here between 1-5pm today. AHS contacted me and said they were notified today at 1 pm that Sears cancelled. This is the 3rd time I had to ask for the day off to get our ice maker fixed. VERY Disappointed!!!!!!!!!!!
Wayne S,
Fillmore, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691702086389
Not Fixed
This is the 3rd time they came out and the Ice Maker does not make any ice. He said it should be fine in 24 hours again but if it doesn't make ice he said for me to contact AHS and ask for an authorized Kitchenaid repair person.
Wayne S,
Fillmore, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691096692796
No Live person to speak with when something is wrong
I left a good review after the technician left my house 2 days ago.. The refrigerator was running and got cold by the next day. I put a few things in it and luckily didn't do big shopping because it got warm again. I try to call A&E and get an AI recorded line that doesn't give an option to schedule a revisit only a new visit online and then hangs up. Why can't I speak with a live person? If I go online, it says the next appointment is in 2 weeks. I don't want to wait another 2 weeks to have my refrigerator fixed. Again, not just horrible but non-existent follow up service. I need someone ASAP
Natalie L,
Santa Clarita, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664178133