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5540 Winfield Blvd Reviews
Read reviews from customers who used our services at 5540 Winfield Blvd
Total reviews
245
Average Rating
4.6/5
Lorenzo is great! He was calm, understanding, and very knowledgeable about our dishwasher. After 3 appointment no-shows, from previous repairmen (from Sears), Lorenzo arrived at our door. We explained how irritated and disappointed we were in Sears Appliance Repair system as we could NEVER talk to a human to see what the issue was with the missed appointments. Currently, Sears only uses AI, which is extremely troublesome for their customers. As stated above, Lorenzo remained calm & understood our position during our rant which was so appreciated. Lorenzo went to work on the dishwasher and discovered that the part that was ordered from a previous repairman's appointment 3 weeks previously, was not the only one that required replacing, therefore, he had to order another which required another appointment. We were a bit apprehensive, but Lorenzo came through, called to setup a date and time to return and within 20 minutes of his next visit, the dishwasher was working perfectly. Finally!! On a side note, regarding the no-show appointments, 3 days prior to the appointments, we received a text and email everyday reminding us of the upcoming appointments (including the day of the appointments) and then no one showed up!!!
G.L. L,
Customer service response - Thank you for your feedback, G.L. Larkins! We're glad Lorenzo provided calm and knowledgeable service, and we apologize for the previous no-shows and communication issues.
Sears Home Services on 1762737719081
Our technician was very kind helpful. It was a good experience.
Cesar C,
Customer service response - Thank you for your feedback, Cesar! We're glad to hear you had a good experience with our kind and helpful technician.
Sears Home Services on 1762390736439
Carol V,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1762131651932
Fidel is outstanding! He's very considerate and knows his business. He provided me a complete record of his expert repair.
Berkley B,
Customer service response - Thank you for your feedback, Berkley! We're glad to hear Fidel provided outstanding and considerate service with a complete record of the repair.
Sears Home Services on 1762131191581
Artie N,
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1761700350577
The technician Tung did a great job.
Brian G,
Customer service response - Thank you for your feedback, Brian! We're glad to hear Tung did a great job.
Sears Home Services on 1761181518555
Annette B,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1760928354234
Sumit K,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1760928354144
Sangram P,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1760404158906
Brian A,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1760404158982
