5540 Winfield Blvd Reviews

Finally fixed

Paid $100 Dollars for the tech to visit and turn the water to the fridge off . Wouldn't consider repairing the fridge.

Washer was not fixed, and the terrible Sears automated AI system “Samantha” will not reschedule and says live agents are no longer available to speak with customers. Update: finally got someone back last Friday, but they had erroneously put in the work order that it was the dryer that was broken, and the system would therefore not let him order the part, but he assured me the part was available in LA so would be no problem…we just had to rebook for this week. Today, a different very rude guy named Lorenzo showed up, and after sitting in our laundry room “having his lunch break” for 90 minutes, he told me he couldn’t order the parts and therefore they couldn’t fix it, but someone would call me in 10 or 15 days. In the meantime he said I could go to a laundromat. Thanks Sears.

Horrible. I did not authorize the service but they kept sending me messages. They made an appointment for me which they did not cancel when asked.

Sears repair is ok. Samsung refrig is unrepairable krap. Best buy warrantee doesnt care. It is dead for a month with no fix in sight.

Had a repair scheduled. The first time, the technician arrives way past his scheduled time. For the second appointment the technician completely ghosts me and Sears cancels the appointment without any notice. All the while you are staying back home from work waiting for the technician to arrive. The least one would expect is some notification if the technician cannot make it. The service contact number is a Bot only service with no way of speaking to a human. The only solution the bot has is to direct you to a page to reschedule. This is my second repair experience with Sears. Both of the experiences really suck. Save your money and go somewhere else for your repairs. Update: 3rd appointment for the repair. Sears sent another technician who came without the replacement part. Sears has no idea where the part is. So moved appointment to another day. I got a response back on this review with a phone number to call to, but again can only chat with a bot who has no way to route me to a place to resolve my issues. How is this company making money?

zero stars!! They schedule and don't come and then say they've come when they haven't!!! Total frustration. Worst service ever.

I am extremely disappointed with Sears Home Services. I scheduled a dishwasher repair and waited all day for the technician, but they never showed up. The next day, I received a message rescheduling my appointment, which I accepted. On the new date, the time window was 8:00 AM to 12:00 PM, so I waited until 1:00 PM before leaving for work. Then, the technician called at around 1:45 PM saying he was on his way, far too late, as I had already left. We rescheduled again, and the next day, I got a message that the technician was "on the way," but no one arrived. Shortly after, I received a cancellation notice with no explanation. This is completely unacceptable. Three missed appointments, wasted time, and zero accountability. If you value reliability and respect for your time, avoid Sears Home Services.

Worst company ever. They kept rescheduling our appointment 6 times, never showed up on appointment date or time. We always had to go through our Home warranty company to get them to show up for fixing our dryer. Took 1 month to get our appliance fixed which should have been a 2-3 day thing (including replacing parts) in total based on their proposed timelime if they hadn't auto rescheduled so many times. Worst part is there is no human customer support team. So you are always stuck with automatic reply machine or AI assistant who doesn't understand your custom situation or problem. Would not recommend working with them.

Thanks to Bernard. This was the THIRD appointment after the first two were arbitrarily cancelled without any explanation. Bernard asked if i had the part that was allegedly shipped to me (thought the AI email I received stated they wanted to make sure the tech had the part with him which would be needed for the repair). I told him that I never received it. He still came to see if he could troubleshoot the issue anyway. Luckily, he had the part in his truck and was able to effect repair. Having waited for the repair for a month and 3 scheduled appts., I don't fault the tech, but I do object to being forced to talk to someone in a foreign country who in many cases are very difficult to understand becomes very frustrating and disappointing. As I have 4 appliances that I paid to cover for 3 years extended warranty twice for the last 6 years, I will be looking for other coverage options for the future. This is NOT the first time I've had issues with the scheduling by customer service and proper training of the service techs ( one who diagnosed the wrong problems with my refrigerator which caused 3 total service calls) and one for a water softener that the tech informed me by phone that he complained that his boss refused to have him trained to service this type item (Kenmore elite softener) and gave me the part # that I could purchase myself and install. I purchased the parts on Amazon and installed them in less than 30 minutes. Saved me over $150. I give Bernard, the service tech, FIVE STARS. Your customer service gets a big fat goose egg!