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5540 Winfield Blvd Reviews
Read reviews from customers who used our services at 5540 Winfield Blvd
Total reviews
257
Average Rating
4.6/5
Fridge works worse than before repairs. Repairman left 5 hours ago. Temperature in fridge is 50 degrees although set for 40. It had been too cold (20 degrees). Now it doesn’t work at all. Drawer was replaced completely, and doesn’t work at all now. Complete waste of time and money. I need this repaired or REPLACED!!
Jeffrey S,
Customer service response - We apologize for the trouble you've faced, Jeffrey. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743554723282
The Service technician was great but your new scheduling AI App is TERRIBLE!!!! I will never use this service again because I had to wait two different days for the technician to arrive.
Monica T,
Customer service response - We apologize for the trouble you've faced, Monica. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1741825015323
Not helpful at all
Simmie I,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731824929644
Sears Home Servies has the worst technician to repair A/C. spent a month and still not repaired. Do not use them.
Kenneth L,
Customer service response - We apologize for the trouble you've faced, Kenneth. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725277103168
The technician asked me to provide my driver’s license number to the app on his phone when I paid him a check for the service call. He threatened me if I do not pay in his way today, it will be sent to collection. I have never needed to provide my DL for service call in my life.
June G,
Customer service response - We're really sorry to hear about your experience, June. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1722768821888
I am disappointed in the service I received from Sears for the following reasons: 1. The appointment service was rescheduled 3x, 6/27, 6/29 and 7/2. All of which was cancelled by Sears without notifying me prior, or within the time window on the day of appointment. I waited within the time window that they scheduled but not only they did not show up but also did not have the courtesy to call and notify their client. I was only notified few hours after the time window every time it was re scheduled either thru text or email, not even checking if the date and time works for me. On July 2, at 5:15 pm, the technician showed up 15mins late without notifying me prior that he is running late after the time window of 1-5pm 2. Lorenzo, the technician, was not even sure that the part he ordered and intended to replace in the washer, is really the defective part. He said “maybe this will fix your washer”. I told him, it does not make sense replacing something he is not sure of is the defective part. For this reasons, I would not renew my contract with Home Warranty Home Service Club or Sears Home Insurance because they are a waste of money and time.
charlyn M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720016594000
This company is highly untrustworthy. They do subpar work, and even after their repairs, the appliance still doesn’t function. When I requested a follow-up, they didn't show up but falsely marked the appointment as completed, using a forged signature in my name on the invoice. I waited the entire day for a technician who never arrived, only to receive an invoice with my forged signature. I cannot recommend them. Rescheduling is understandable, but forging my signature and falsely claiming the service was completed is fraudulent.
aditi S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719791148630
I have been trying to get my fridge fixed or replaced since October. Still dead. HELP!
Chris L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707367009993
Did not fix and recall was 2 weeks out
Sanjiv V,
The first appointment to fix the refrigerator was September 9. It’s still not repaired. This guy showed up didn’t do anything and said that the recent diagnosis is wrong and so he left we’ve had several packages of parts sent to the house but he just left without installing any part we had received
Luisa L,
