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1191 Galleria Blvd Reviews
Read reviews from customers who used our services at 1191 Galleria Blvd
Total reviews
550
Average Rating
4.8/5
Left a mess
Manzoor emptied his shop vacuum into my garage/kitchen sink rather than into the trash bin in same area or my outside trash. This clogged the drain and left my sink full of dirty soil and lint, which may or may not have come from the job in my home. He asked to use my cleaning solution (peroxide) and towels for the job of cleaning my washer and changing the door gasket. This was not acceptable service. First time using Sears appliance service. Disappointing!
Karen S,
Granite Bay, CACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1730410717505
Refrigerator final repair
After having refer no operatig since May 26 we were extremely happy to have all parts arrive and we're installed on Aug 10, yesterday. The tech told us to wait 25 to 48 hours for it to cool . It hasn't cooled below 84 degrees yet. I put my thermometer in it after repair. Nothing has cooled, refer or freezer. IT SHOLD BE REPLACE PER SERVICE CONTRACT. " If not repaired you will replace it. I'VE BEEN PATIENT LONG ENOUGH. waiting for someone who cares to take care of this immediately. I've got a message out to Cinch services now. PLEASE HELP ASAP.
Doug O,
Placerville, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1723498844124
Zero stars if possible
Did not service dryer or washer as he said he did. If he did anything it's the quickest service we have ever had. All filters were not touched and drain not emptied. Good thing we do it once a month ourselves. Neither washer nor dryer were moved or checked behind.
Keith H,
Placerville, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1710019814940
Ge refrigerator repair
First off the 4th part didn't arrive for 3 weeks hence no scheduled repair until today! Justice said he would not replace the fan and said it was ok even though I told him the previous Tech had said that the bearings were going bad, he was going to reinstall the main coil cover which was cracked by previous techs until I insisted he install the new one. He then left without saying he was done after he said he was going out for a minute, totally unacceptable!
Jim S,
Garden Valley, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1709592012296
My Furnace Is Not Fixed
In less than 30 minutes after Ron left my home my furnace is doing the same thing that it did before the repair started. My blower motor is not turning on from the manual position or when the furnace is calling for heat. I immediately called Sears Home Services and they told me to call Select Home Warranty and file another claim. Needless to say I am not happy with the outcome of all this. I have been without heat since the 19th of January. Ron indicated that the Fan "On" switch on the thermostat is problably defective but that the furnace will come on when calling for heat. It is not doing that. I looked at my home warranty and the thermostat is covered under the warranty. I need my furnace repaired.
Martin M,
Lincoln, CACustomer service response - Dear Martin thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706567195388
Not happy!
I was supposed to have a window between eight and 12 to have a tech come out. I waited and waited and waited! Finally, he came around 430. Not giving me an explanation on why I was not notified that he was going to be late. I showed him my stove and oven and explained my problem that I was having. He sat on the floor and started looking at the oven and I sat in the chair at the table next to him. He was using a temperature gauge to check how hot the oven was getting. It had a magnet on it to hang From the oven. I asked him was that going to scratch my stove?? And he told me oh no, it's plastic. And then he rubbed it back-and-forth on the stainless steel. When he got all done and gathered his stuff and headed to the door I looked at the stove, and it was completely scratched!! I was very upset! I asked him what do we do now and he said well I don't know. He said I could call his boss. He gave me a bogus card that is a 1888 number that goes to Sears. I am still unable to speak with someone to find out how we resolve the situation. I am very unhappy!! I even asked him if he had some paperwork where he could document what happened. He said he had no way to document it. I feel like this is very unprofessional!!
Suzanne S,
Colfax, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1705617652885
Refriguator Repair
He did not fix the leak nor trouble shoot it correctly he didn't clean the pan underneath and did not open up back of appliance to inspect nor inside inspect either. Still leaking so I called for emergency service.
Margie R,
Foresthill, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1703284365249
Not helpful
Not helpful
Robert B,
Granite Bay, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1699309971703
Sears cancelled appointments, via text!!!
It is now 5 p.m. and the technician has not shown up nor called. Very frustrated with Sears repair.
Nancy W,
Rescue, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697243271493
Washer flooded hallway, bedroom and bedroom.
The technician did not identify the problem so, the washer could flood the same rooms again. I need to get the resolved indefinitely.
Harlan G,
Roseville, CACustomer service response - Harlan, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693069732307