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1191 Galleria Blvd Reviews
Read reviews from customers who used our services at 1191 Galleria Blvd
Total reviews
548
Average Rating
4.8/5
Not happy
Nothing against Russell. He did the job he was asked to do. It did not fix the problem and one can't seem to be able to talk with anyone. If someone would please call me about the washer, it is not fixed and it is not right.
Nicanor M,
Roseville, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1755642588805
Did not show up. Did not contact customer.
Horrible service and I would never use sears ever ever ever again
Chris O,
Cool, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753133629907
Not fixed
Explained issue with not draining and cycle stopping to tech. Also error codes and burning smell. He played with washer and said it was working fine, but when we put in light load, it stopped mid cycle with another error code full of water and won't complete the cycle. I had to wait 8 days for this appointment, and now I still don't have a working washer. I called the numbers provided for Sears and couldn't reach anyone. It was a complicated phone system and very customer unfriendly! Frustrated.
Debra W,
Grass Valley, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1752098091241
No Call/No Show
I waited for the technician from one to 5 PM and he never showed up.
Julie C,
Roseville, CACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740177116648
Awful
This whole repair was the worst experience I've ever had. This review is aimed at Sears, NOT this technician. The first tech that came out started all of this. We paid out of pocket, Sears missed most of what was really wrong with our oven. You all should be ashamed of yourselves.
Tom R,
Camino, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739320640760
Poor Review of Today's Service
The technician left before testing the the repair solution (a door connection). He said it was repaired and left and closed the service call. He had no right to do so because indeed the instrument he installed did nothing to help with the lack of drainage on the delicate cycle and the lack of drainage on the regular cycle for heavy items. We are left with another blanket that is dripping wet and must be squeezed many times before putting into our dryer. And we are left with a washing machine that still needs repair. The prior repairman thought it was the belt slipping but was told via phone call that the lack of drainage had something to do with the door. Clearly that solution didn't work. The technician today certainly should have stayed to see if the machine was working properly before leaving and closing the service call.
Patricia G,
Auburn, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1734649428646
Refrigerator repair
He was great but it took along time for him to get here. I think you may overbook your employees
Linda L,
Auburn, CACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1734128900728
Left a mess
Manzoor emptied his shop vacuum into my garage/kitchen sink rather than into the trash bin in same area or my outside trash. This clogged the drain and left my sink full of dirty soil and lint, which may or may not have come from the job in my home. He asked to use my cleaning solution (peroxide) and towels for the job of cleaning my washer and changing the door gasket. This was not acceptable service. First time using Sears appliance service. Disappointing!
Karen S,
Granite Bay, CACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1730410717505
Refrigerator final repair
After having refer no operatig since May 26 we were extremely happy to have all parts arrive and we're installed on Aug 10, yesterday. The tech told us to wait 25 to 48 hours for it to cool . It hasn't cooled below 84 degrees yet. I put my thermometer in it after repair. Nothing has cooled, refer or freezer. IT SHOLD BE REPLACE PER SERVICE CONTRACT. " If not repaired you will replace it. I'VE BEEN PATIENT LONG ENOUGH. waiting for someone who cares to take care of this immediately. I've got a message out to Cinch services now. PLEASE HELP ASAP.
Doug O,
Placerville, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1723498844124
Zero stars if possible
Did not service dryer or washer as he said he did. If he did anything it's the quickest service we have ever had. All filters were not touched and drain not emptied. Good thing we do it once a month ourselves. Neither washer nor dryer were moved or checked behind.
Keith H,
Placerville, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1710019814940