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1191 Galleria Blvd Reviews
Read reviews from customers who used our services at 1191 Galleria Blvd
Total reviews
550
Average Rating
4.8/5
Bad service
The man was surly and impolite and broke a light bulb and did not replace it.
Joan R,
Meadow Vista, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1761956372339
No one showed up to my house
No big deal I have no AC, took off from work so you guys could NOT show up
Ben B,
Foresthill, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1757973193136
What Service?
No one actually showed up...then i got a message asking me to review my service.
Samantha S,
Grass Valley, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757971730988
Not happy
Nothing against Russell. He did the job he was asked to do. It did not fix the problem and one can't seem to be able to talk with anyone. If someone would please call me about the washer, it is not fixed and it is not right.
Nicanor M,
Roseville, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1755642588805
Did not show up. Did not contact customer.
Horrible service and I would never use sears ever ever ever again
Chris O,
Cool, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753133629907
Not fixed
Explained issue with not draining and cycle stopping to tech. Also error codes and burning smell. He played with washer and said it was working fine, but when we put in light load, it stopped mid cycle with another error code full of water and won't complete the cycle. I had to wait 8 days for this appointment, and now I still don't have a working washer. I called the numbers provided for Sears and couldn't reach anyone. It was a complicated phone system and very customer unfriendly! Frustrated.
Debra W,
Grass Valley, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1752098091241
No Call/No Show
I waited for the technician from one to 5 PM and he never showed up.
Julie C,
Roseville, CACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740177116648
Awful
This whole repair was the worst experience I've ever had. This review is aimed at Sears, NOT this technician. The first tech that came out started all of this. We paid out of pocket, Sears missed most of what was really wrong with our oven. You all should be ashamed of yourselves.
Tom R,
Camino, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739320640760
Poor Review of Today's Service
The technician left before testing the the repair solution (a door connection). He said it was repaired and left and closed the service call. He had no right to do so because indeed the instrument he installed did nothing to help with the lack of drainage on the delicate cycle and the lack of drainage on the regular cycle for heavy items. We are left with another blanket that is dripping wet and must be squeezed many times before putting into our dryer. And we are left with a washing machine that still needs repair. The prior repairman thought it was the belt slipping but was told via phone call that the lack of drainage had something to do with the door. Clearly that solution didn't work. The technician today certainly should have stayed to see if the machine was working properly before leaving and closing the service call.
Patricia G,
Auburn, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1734649428646
Refrigerator repair
He was great but it took along time for him to get here. I think you may overbook your employees
Linda L,
Auburn, CACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1734128900728