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1191 Galleria Blvd Reviews
Read reviews from customers who used our services at 1191 Galleria Blvd
Total reviews
550
Average Rating
4.8/5
Repair of water filter and ice maker on the frig.
Ron seemed to do a good job except that the ice maker still does not work!
David M,
Grass Valley, CATotally inexperienced in working on refrigerators.
He worked hard and appeared to do his best but should have had an experienced worker with him. After removing the cardboard back off the frig, he blew dust all over my kitchen, didn't know where the filter belonged or to empty some water after replacing filter. He pushed frig against the wall when done. Kept having to read his cell phone (to know what to do, I think). Will always wonder if the filter is in correctly. I want only experienced workers hereafter, please.
Jeanne H,
Roseville, CAFridge repair! Terrible experience.
The repair people themselves were the only good thing about this experience. My refrigerator broke on May 2 and just got repaired. An appointment was made for May 18 that without notifying me you changed to May 27th when I was out of town. Came June 5th and your AI had diagnosed wrong problem so did not have parts. Technician made appt for June 12 and on June 13th got notice that appt not available and made for June 18th. Finally got it done today. Unacceptable. Anytime I tried to call in could only talk to AI. I was sent emails offering mean earlier date but when I answered it did not go through. It has been a horrible experience. Your technicians were polite and helpful but still a month and a half to get my fridge back!!
Patricia P,
Meadow Vista, CACustomer service response - Patricia , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782164644535
Disappointed.
Determined the compressor was going bad but wanted more money to repair. Should be covered since diagnoses.
Randy B,
Roseville, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1728161582644
In a hurry!
Keith was on the phone with another customer when he arrived and didn't introduce himself. He couldn't duplicate the problem we've been having for months and seemed in a hurry to leave. Problem not resolved.
David N,
Roseville, CACustomer service response - Dear David thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726091609664
Did not follow through
When Ronald came here he took photos and told me he would send me the pictures along with his recommendations for repairs needed. He did neither. As it turned out, the part that was broken was not covered by the insurance, which is very disheartening.
Kelly S,
Roseville, CACustomer service response - Kelly, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1719609774309
Still no refrigerator after two weeks.
Leaves my house with a "I'm sorry." Choice and Sears together worst possible combination
Delbert K,
Grass Valley, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694822823225
Leaky dishwasher.
Job incomplete. Did not have "screw/bolt". Told us to have a Plummer come!
Darrell N,
Roseville, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694727575948
Still no ice.
Still no ice. I do not hear any water going through.
Bonnie M,
Colfax, CACustomer service response - Bonnie , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1778535589505
Conrad
Conrad was supposed to come to my house last week, but I got a call from (V) TRANSFORMH 916-937-1823 !! I CALLED THE NUMBER BACK, & HE SAID TO GIVE HIM MY ADDRESS & PHONE NUMBER. (I thought if he worked for SEARS, he would already know my home # and my address!!) So he didn't tell me he wasn't going to s how up. So I was stood up X2!! I spent the next 3 hours, trying to call SEARS, trying to get a REAL person!!! When Conrad did show up for my 4th appointment, he did a very FINE JOB fixing my washing machine!!
Violet W,
Roseville, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1762824298732