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7200 Arlington Ave Reviews
Read reviews from customers who used our services at 7200 Arlington Ave
Total reviews
52
Average Rating
4.7/5
Garden L,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1710129007606
Technician was very professional and knowledgeable about work to perform.
Gregory A,
Customer service response - I'm glad to hear that our technician provided professional and knowledgeable service to you. Thank you for taking the time to leave your feedback.
Sears Home Services on 1709511271312
They had what we needed to fix our washing machine!
Karen P,
Customer service response - Thank you for your review! We're glad we had the necessary parts to fix your washing machine. We appreciate your support.
Sears Home Services on 1706294481595
Efficient and to the point
Gail S,
Customer service response - Thank you for taking the time to leave a review on Sears Appliance Repair. We appreciate your feedback and are glad to hear that you found our service efficient and to the point.
Sears Home Services on 1707455388138
Mohammed S,
Charles T,
Excellent service and knowledgeable! He spoke clearly so that I could understand what he was saying.
Marilyn W,
Martha C,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1707174376838
What a huge disaapointment, Sears! I scheduled a washing machine repair with Sears expecting a knowledgeable technician, but the experience was extremely disappointing. Before arriving, David asked several questions about the brand, model, and issue, which I assumed was part of preparing for the visit. However, once he arrived, it became clear he did not know how to diagnose the problem. He looked at the machine, wrote down the model number, and referred to a small instruction sheet and the washer’s manual. Even though the machine was displaying error codes, he could not explain what they meant. Despite repeatedly saying he wasn’t sure what the issue was, he provided an estimate of $822.16 to replace the main board—more than the cost of a new washing machine. He described on the estimate that it was for parts and labor of a front loader when I have a top loader machine. During the visit he also spent a lot of time suggesting which machine I should buy, which was not advice I asked for. I paid $119 for the service call and did not receive a proper assessment. Very disappointing. I ended up purchasing a brand-new washer from Lowe's for $698 instead.
R S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1773623769470
David is the worst service technician didn’t fix my washer correctly. He moved my washer outside & left it there without checking it to see if it was working properly. David is extremely rude & talked bad about his fellow coworkers. The worst part was that he left the washer outside for my elderly mother to move inside.
Jackie Z,
Customer service response - We're really sorry to hear about your experience, Jackie. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1738639062163
