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1403 Hilltop Dr Reviews
Read reviews from customers who used our services at 1403 Hilltop Dr
Total reviews
107
Average Rating
4.4/5
Worst experience! Did not get a call from the technician but got an email from the company saying they came home and no one was there. Was at home the whole time. Called the company after receiving the email. Company refused to send the technician again or provide an explanation as to why the technician did not call.
Rhema S,
Customer service response - We apologize for the trouble you've faced, Rhema. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731825164703
HORRIBLE Tech #0563791 said he could not do the work, because of bugs and damaged counters and floor. He never even came into the house. This is has been going on for 2 months. Everything is clean and in excellent shape. He is LAZY
Janet,
Customer service response - We're really sorry to hear about your experience, Janet. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1722560230681
Brenda C,
Waited all day. No show. This was going to be the 3rd visit and still not fixed. Tried to contact on Facebook and no response. Our microwave hasn’t been working for over 2 months.
Tony,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720412709264
I am convinced these reviews are fake.No one showed up at all. Then they said they don’t have a record of the appointment being scheduled after the warranty company was paid. Check out Reddit. They have tons of similar complaints about them .
S F,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719792260350
You Guys are the worst repair service in all of the county
Koral K,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717396305895
In 20+ years of being a landlord, this is the worst repair company I've ever used. It has been almost 3 months and they haven't fixed the washer/dryer unit. So many hours wasted waiting for a company that doesn't communicate, never comes, comes and then leaves, automated reschedules (just sent a text) after the time period is over, etc. It has been awful. Unless you know tricks to talk to a human you are stuck in endless automated cycles that accomplish nothing. When you do talk to a human they often send you to an endless automated system that accomplishes nothing. I will do anything to avoid using this company again. I'll watch youtube videos and do it myself before pointlessly waiting for months for nothing to happen.
Thomas A,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1709746789944
