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1403 Hilltop Dr Reviews
Read reviews from customers who used our services at 1403 Hilltop Dr
Total reviews
98
Average Rating
4.4/5
Excellent service!
Nicole S,
Casey the tech was very nice and answered my questions n fix my issues right away great job
Steve R,
Serviceman was very professional and was helpful explaining the process and issues.
Brad S,
Customer service response - Thank you for taking the time to leave a review for Sears Appliance Repair service. We are glad to hear that our serviceman was professional and helpful in explaining the process and issues. We appreciate your feedback and your business.
Sears Home Services on 1705465887980
Good experience. I appreciate the tech systems of communications involved: Being texted and emailed accordingly. The technician arrived around the estimated provided time, was quite knowledgeable as well. Explained everything thoroughly. I also appreciate being upfront and clear about the $119 diagnostic charge for showing up. TO which my only recommendation is for the diagnostic report to be more fluent, and elaborative describing in a paragraph the diagnostic (since > $100). Other than that, I recommend the experience.
Adriant S,
Customer service response - Thank you for your feedback, Adriant! We're glad to hear you had a good experience and appreciate your suggestions regarding the diagnostic report.
Sears Home Services on 1775436173832
The service technician was just fine, have no complaints. Lots of complaints about your computerized message system every time I tried to get on your link about arrivals it would boot me out and say it's Dad and not available and tried four maybe five times to process a check for payment which never did work half hour later we finally just did it by telephone and charge card which was not the correct way to go you need a better system
cathy H,
Customer service response - Thank you for your feedback, Cathy. We're glad to hear the technician met your expectations and appreciate your input on the message system, which we will work on improving.
Sears Home Services on 1761869082284
No problem with repair person, I do have great difficulty with scheduling dept. I have been texted 2 appts prior to today's . When trying to check, stated waiting for part. Part on my kitchen table for almost a month. Don't send me a text for appt,and leave me waiting 4-5 hours for appt without courtesy of a phone call canceling appt Get your act together. Everyone's time is important.
Julia T,
Customer service response - We apologize for the difficulties and inconvenience with scheduling and communication. Thank you for your feedback; we are working to improve our processes to respect everyone's time.
Sears Home Services on 1718675862816
When I opened and closed my Dishwasher after it's first cycle after being fixed, it makes a continuous clicking when trying to open or close. Will change to a higher rating when they fix this. (edit: Changed star rating. Rectified the issue, but still not in within the time frame given.)
Seth H,
Customer service response - Thank you for taking the time to bring this to our attention, Seth. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1710474384314
Ina R,
Customer service response - Hi, Ina, thank you! We appreciate you rating our Sears Appliance Repair service and look forward to serving you again soon. If there's ever anything you'd like us to improve, feel free to share your thoughts.
Sears Home Services on 1707844395214
Get rid of the AI ! It has made me three appointments where we wait the 4 hour window and no one shows up or it reschedules the appointment AFTER we have waited through the 4 hour window.
Bonnie E,
Customer service response - We apologize for the inconvenience and frustration with the scheduling, Bonnie. We appreciate your feedback and will work on improving our appointment system.
Sears Home Services on 1754280512505
Service techs were nice enough, but after at least 3 trips, my washer is still not fixed.
Joshua V,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717411348308
