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1403 Hilltop Dr Reviews
Read reviews from customers who used our services at 1403 Hilltop Dr
Total reviews
98
Average Rating
4.4/5
No problem with repair person, I do have great difficulty with scheduling dept. I have been texted 2 appts prior to today's . When trying to check, stated waiting for part. Part on my kitchen table for almost a month. Don't send me a text for appt,and leave me waiting 4-5 hours for appt without courtesy of a phone call canceling appt Get your act together. Everyone's time is important.
Julia T,
Customer service response - We apologize for the difficulties and inconvenience with scheduling and communication. Thank you for your feedback; we are working to improve our processes to respect everyone's time.
Sears Home Services on 1718675862816
When I opened and closed my Dishwasher after it's first cycle after being fixed, it makes a continuous clicking when trying to open or close. Will change to a higher rating when they fix this. (edit: Changed star rating. Rectified the issue, but still not in within the time frame given.)
Seth H,
Customer service response - Thank you for taking the time to bring this to our attention, Seth. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1710474384314
Ina R,
Customer service response - Hi, Ina, thank you! We appreciate you rating our Sears Appliance Repair service and look forward to serving you again soon. If there's ever anything you'd like us to improve, feel free to share your thoughts.
Sears Home Services on 1707844395214
Get rid of the AI ! It has made me three appointments where we wait the 4 hour window and no one shows up or it reschedules the appointment AFTER we have waited through the 4 hour window.
Bonnie E,
Customer service response - We apologize for the inconvenience and frustration with the scheduling, Bonnie. We appreciate your feedback and will work on improving our appointment system.
Sears Home Services on 1754280512505
Service techs were nice enough, but after at least 3 trips, my washer is still not fixed.
Joshua V,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717411348308
We did not use this service.
Phyllis P,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1776040754231
Oven was diagnosed late December. A part showed up 3 days later, 4 service calls were scheduled 2 were canceled' 2 nobody showed up. I ended up paying out-of-pocket to have the oven repaired myself.
lindsey K,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1772156015685
Best Buy gave them the wrong address (I haven’t lived there for over a decade). I waited 2-weeks for my oven to be repaired that is under Geek Squad warranty, cleared my day from work to be here at my home (where my oven was delivered and set up at time of purchase). When I spoke with the repair tech, he said that they do not service at my current address. I’ve now been in the phone with Best Buy’s customer service for over 30-minutes to “change my address” and set up a new service date. I now do not have muse of my oven for Thanksgiving. Yay. Don’t buy an appliance from Best Buy if you live outside of Redding, CA.
Kelley M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1764556641042
They suck
William B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753926183437
Tech did not show up at all the first time date and 3 hours late the second date. Would not recommend using Sears Home Services, we will never use them again.
Doug P,
Customer service response - We're really sorry to hear about your experience, Doug. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1746399581279
