1403 Hilltop Dr Reviews

Joshua gave me a quote to repair my refrigerator. On the day he was repairing it after all the parts arrived, which were directly shipped to my house, he only replaced two of the six parts. He left for an emergency regarding his son before he could complete the job. On the next appointment, he finished replacing the compressor and filled it with coolant. When I asked why he didn't replace the parts that were shipped, he said he only ordered them in case they were needed. Noting "he has been doing this for a long time," and he doesn't think the extra parts are needed for this repair. He let me know if there is an issue, there is a 30-day window to call him back. The refrigerator stopped freezing again. I called him back to look at it. it was at this time that he told me the issue was a filter. (One of the original parts on the repair order) he let me know there was going to be another $400+ to repair this. Here is my problem: if he replaced it the first time (labor was already calculated in), my refrigerator would have been repaired. This makes it look like he knew this problem was going to come back so he could charge me more in a dishonest fashion. I asked him how he knew the issue was the filter, and his reply was, "I have been doing this a long time, and these refrigerators are notorious for it." This made me furious because he admitted to knowing that but chose not to replace it the first time. I feel very taken advantage of and have lost ALL trust in this technician. I called back in to talk to a supervisor and was forced to tell the operator this story. She was able to reschedule another technician, but nobody is looking into what Joshua put on his report to see if it lines up with what I witnessed. I will have the next technician look into the problem and forward me the notes for this case. On the day he came out to see why it quit working again, I was upset about him trying to charge me for his misdiagnosis and/or poor workmanship, I received an email update from the system that stated all new parts were installed. except for the Condensor coil, which states "Uninstalled." This makes me believe he is covering his tracks because he knows he did not install all of those parts. Questions I have: 1.) Was the only issue the refrigerator had, caused by the bad filter? I still have the "bad" compressor. I would like to see if it has actually failed or if there is anything wrong with it at all. 2.) If he did not install the parts, where did they go? EBay? I feel like I have had $539.95 taken from me by someone who intended to take at least $400 more. My refrigerator is going to tell the story to the next technician (Parts not being replaced) and I hope they send his supervisor to do the analysis. It makes me sick that people like this are out there taking advantage of people in their 70's and 80's.

Worst experience! Did not get a call from the technician but got an email from the company saying they came home and no one was there. Was at home the whole time. Called the company after receiving the email. Company refused to send the technician again or provide an explanation as to why the technician did not call.

HORRIBLE Tech #0563791 said he could not do the work, because of bugs and damaged counters and floor. He never even came into the house. This is has been going on for 2 months. Everything is clean and in excellent shape. He is LAZY

Waited all day. No show. This was going to be the 3rd visit and still not fixed. Tried to contact on Facebook and no response. Our microwave hasn’t been working for over 2 months.

I am convinced these reviews are fake.No one showed up at all. Then they said they don’t have a record of the appointment being scheduled after the warranty company was paid. Check out Reddit. They have tons of similar complaints about them .

You Guys are the worst repair service in all of the county

In 20+ years of being a landlord, this is the worst repair company I've ever used. It has been almost 3 months and they haven't fixed the washer/dryer unit. So many hours wasted waiting for a company that doesn't communicate, never comes, comes and then leaves, automated reschedules (just sent a text) after the time period is over, etc. It has been awful. Unless you know tricks to talk to a human you are stuck in endless automated cycles that accomplish nothing. When you do talk to a human they often send you to an endless automated system that accomplishes nothing. I will do anything to avoid using this company again. I'll watch youtube videos and do it myself before pointlessly waiting for months for nothing to happen.