570 S Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Johanna H
On time, respectful, clean, knowledgeable. Couldn't ask for better customer service.
Customer service response - Thank you for your kind words! We're thrilled to have met your expectations with our service.
Sears Home Services on July 15, 2024
Tiffany D
He's very friendly and did a great job.
Customer service response - Thank you for noticing our efforts to be friendly and for acknowledging the quality of our work. We're thrilled to hear you're satisfied!
Sears Home Services on June 30, 2024
Marianne W
Brian was great! He’s very knowledgeable, explained our dishwasher’s cycles by the sounds it makes and was very courteous and efficient. Thank you Brian!
Customer service response - We're thrilled to hear about your positive experience with Brian! Thank you for taking the time to leave such a wonderful review.
Sears Home Services on June 23, 2024
SidandLaura G
Dan is the Man! He was friendly and professional. Great experience all around. Microwave works like it should now.
Customer service response - Thank you for your wonderful review! We're thrilled to hear about your great experience with Dan and the successful microwave repair.
Sears Home Services on June 23, 2024
Nestor P
Josh super friendly and professional
Customer service response - Thank you for sharing your positive experience with Josh! We're thrilled to hear about his friendliness and professionalism.
Sears Home Services on June 11, 2024
Westley J
Customer service response - A big thank you, Westley, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 05, 2024
Cyn E
The service technicians are terrific, and they have no responsibility for the issues I encountered. They are professional and just trying to deal with the bureaucracy in place in this convoluted system; but there are too many middlemen who aren't talking to each other. Lowe's warranty is contracted out to Assurant, who then subs it out to Sears Appliance Repair, who subs it out to another local repair company. Parts are ordered from Sears through the repair company, but they either don't always arrive, only part of the order shows up or the wrong thing is delivered. There is no way for the customer to inform anyone except for making a new appointment, wasting the repair person's time. Assurant thinks all the parts are delivered and cancels the claim, so then you have to create a new claim in order to get the correct parts or to get them installed. It's a hassle to get things repaired and if you work outside the home, it is more than frustrating.
Customer service response - We apologize for the difficulties and confusion you experienced with the warranty and parts system. Thank you for your feedback as it helps us to improve our coordination and service.
Sears Home Services on May 21, 2024
Adriana M
Amazing friendly and fast
Customer service response - Thank you for taking the time to leave a review for Sears Appliance Repair. We are glad that you found our service to be amazing, friendly, and fast. We appreciate your feedback.
Sears Home Services on February 09, 2024
Viviana R
Great service Thank you!
Linda T
Friendly, informative, thank you
