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570 S Main St Reviews
Read reviews from customers who used our services at 570 S Main St
Total reviews
30
Average Rating
4.6/5
Josh super friendly and professional
Nestor P,
Customer service response - Thank you for sharing your positive experience with Josh! We're thrilled to hear about his friendliness and professionalism.
Sears Home Services on 1718155681586
Westley J,
Customer service response - A big thank you, Westley, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1717635087379
The service technicians are terrific, and they have no responsibility for the issues I encountered. They are professional and just trying to deal with the bureaucracy in place in this convoluted system; but there are too many middlemen who aren't talking to each other. Lowe's warranty is contracted out to Assurant, who then subs it out to Sears Appliance Repair, who subs it out to another local repair company. Parts are ordered from Sears through the repair company, but they either don't always arrive, only part of the order shows up or the wrong thing is delivered. There is no way for the customer to inform anyone except for making a new appointment, wasting the repair person's time. Assurant thinks all the parts are delivered and cancels the claim, so then you have to create a new claim in order to get the correct parts or to get them installed. It's a hassle to get things repaired and if you work outside the home, it is more than frustrating.
Cyn E,
Customer service response - We apologize for the difficulties and confusion you experienced with the warranty and parts system. Thank you for your feedback as it helps us to improve our coordination and service.
Sears Home Services on 1716343423288
Amazing friendly and fast
Adriana M,
Customer service response - Thank you for taking the time to leave a review for Sears Appliance Repair. We are glad that you found our service to be amazing, friendly, and fast. We appreciate your feedback.
Sears Home Services on 1707459840449
Great service Thank you!
Viviana R,
Friendly, informative, thank you
Linda T,
Michael J,
Customer service response - Thanks for the great rating, Michael! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1723000291784
Too many cancelations.
Franceen R,
Customer service response - We apologize for the cancellations, Franceen. We appreciate your feedback and will work on improving our scheduling process.
Sears Home Services on 1751416456168
The service guy never got here on the scheduled date. Is it going to be set for a different time?
Linda L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722334353925
Never showed up lied and said I declined service !!!:(
Rae J,
