1345 W Avenue P Reviews

He wasn't friendly nor helpful. He states the washer needs parts but they are mo longer available. I had to ask him what parts and could he write them down. He was more concerned about getting the $129 than he was trying to give options or recommendations. Poor customer service. I asked him about checking the dishwasher since he was here and he couldn't do that either no did he offer to make a call for another order since he was already here.

I found out that Your tech charge outside sears contract bases is need my refund back if sears did the job so when do I see my money back on my card?

If I could leave 0 stars I would. Do not use this company! I ended up buying a whole new fridge. June 3rd-Tech (j torres) came out did not inspect my unit at all simply said this is what it was and ordered a new compressor without properly testing other functions. Sat at my house for over 2 hours on his phone due to some technical difficulties from the AI and my work order not showing up after he got there and not being able to order the parts until it was fixed which took him almost 3 hours sitting in my kitchen doing absolutely nothing. Got my parts shipped to me 2 days later and then waited a week (june 11th) for them to come back. They arrived in the morning (a different tech named JC) and stated he was missing a valve or vacuum/tools he needed to complete the repair and said the original tech should have it and should have been the one to come repair. Left and said he would contact me in an hour and try to get the parts. We'll guess what? After waiting all day I heard nothing back from anyone they rescheduled me another week out. Well june 18th comes and was scheduled for them to finally come and repair then get a notification after waiting all day long that the parts needed were delayed (weird because I have the parts in the package here). They tried to reschedule me for june 25th but i am over not having a fridge and dont want to deal with the possiblity of them not even doing a good job at rhis point. The only reason I went with sears is because another company referred me so I could use the warranty on the fridge. And honestly its not even worth it. You cannot speak to any live agents. Your calls and messages dont go through. The agents dont respond. I have an automated person messaging me telling me I will receive a call and my issue has been escalated/marked urgent but no one has reached out. But to book a new repair appointment I can get one next day. How does that make sense?? I cant even get a refund (I paid in full) because no one reaches out and contacts me. Its all false hope. Another company stated if it was not checked thoroughly I will be having issues within a year and sears only covers 30 days after their repair. I am considering ordering a new fridge it would get here sooner than they would. I cant even get my money back. Please someone tell me how I can report them. The number they tell you to contact in the comment replies is all automated. You have to somehow get a hold of a tech from a different department and get transferred. Its extremely frustrating. *I finally got a hold of an agent who said they would cancel and issue a refund. Then come to find they labeled my serve order as completed. I called again today and was told I would be contacted in 3 to 5 business days about the refund. So let's see how that goes.

Very, very, very poor service bad technician it took five months hopefully to get my dishwasher up and running the technician using overpowered tools his stripping the screws. The door came apart missing screws bad bad service. I wouldn’t recommend series to nobody poor service bad technician, bad public relation very difficult to place a service call very difficult to trace And get an update on the service call open service call is very difficult to know what’s going on? You’re lost I would not recommend Sears Home appliance services to nobody. Specially, the technician he’s so poorly trained. He does not know what the hell is going on here. Replace so many parts the parts that he replaced worth more than dishwasher itself.

You REALLY don't want to know!

Haven’t had my washer over 1 month still waiting on a new washer after 3weeks of service and ordering wrong parts he finally decided to get a new one which am still waiting for it so upset

UPDATE 12/27: Again the worst service, stay away!! Had the tech contact me and tell me he couldn’t get to my location cause he doesn’t have a real id, I told him to meet me at the gate and we will deal with them. He wanted to just reschedule me just like the previous tech, I told him no, I need my machine checked out. He said he’ll call me after his other job. Instead of calling me, I received a text stating my appt has been rescheduled for 12/31. I called him back and said nope, just cancel my appt, I never authorized this at all. I will NOT waste my time again with this company. Y’all suck and to answer me back with an 800 number to call that only has AI again is ridiculous. I can NOT get in touch with a human to speak to!! Please stay away!! I will be reaching out to the BBB and whoever else I need to contact!! Simply the worse!! Wish there was an option for no stars!! First there is Samantha which is an AI assistant they use for everything, no more humans to speak to. Scheduled the next available appt a week out on Dec 11th (my birthday) from 8am-12pm. I made sure to put in the instructions that I live on a military installation to avoid problems. When the tech finally got here, he went to the wrong gate and I waited over an hour from the initial call only to find out the tech could not get on base due to lack of valid registration and insurance for the vehicle. The tech says he’s been driving the van since June and has never realized it. The tech told me he will get the stuff needed for the vehicle and will reschedule my appt. Waited all day with no response or anything to receive an email that says I needed to reschedule my appt as my appt time has passed. Like seriously?! This has been the worse experience ever!! I have 8 people in my house and need my washer fixed. I trusted your company to get it right and you failed!! I need a REAL PERSON to contact me to get this fixed!!

This is the third time a technician has come out and my refrigerator hasn’t even been looked at the first time they rescheduled, the second time they showed up I was in the backyard. I didn’t even know they came. I didn’t get a message until later and the third time a maintenance guy came to vacuum my refrigerator. Damnit ! I’ve had no food for three weeks in the house. I can’t get a hold of anybody. I think this is the worst service I’ve ever had. I definitely am not happy.

This place is closed. This makes me sad.

You never came back to fix my air condition