1401 N Montebello Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Maria W
Martina A
Allan G
The tech knew his job, showed up when promised, ordered the right parts and installed them.
L E
Good job well done
Customer service response - Thank you for your positive feedback! We're glad to hear that you were satisfied with our service.
Sears Home Services on February 06, 2024
Veronica T
Customer service response - Thank you for the 4-star rating, Veronica! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on April 24, 2025
Elizabeth W
5 for great service and repair. Minus 1 for the sticker shock. Nolan arrived on time within the window and kept me informed on his ETA and throughout the repair, he talked me thru his diagnosis and showed me the proof. He was super friendly, professional, knowledgeable. Cost initially $129.00 for him to come out to diagnose and repair. Cost additionally a whopping $409.00 to repair. (With mild upsell of a monthly $50 plus warranty.) Yowza! I decided to pass on the warranty. Go with the repair. (Fyi Only a short 30-day warranty on the repair. ) while I was reeling from the cost, I also wished that Sears had outfitted the repairman with cleanup supplies, as Nolan needed to use my household towels and vacuum. Which I didn't like. Happy that Sears hires great people. Disappointed about the price gouging. Now I get why Sears is a retail ghost.
Customer service response - Thank you for your feedback, Elizabeth. We're glad to hear Nolan provided excellent service, but we apologize for the pricing concerns and inconvenience with cleanup supplies. Your comments are valuable to us, and we'll work on improving these aspects.
Sears Home Services on September 19, 2024
jesse R
The tech is very professional. He was courteous and informative.
Customer service response - Thank you for taking the time to leave such a positive review. We're thrilled to hear our technician met your expectations with his professionalism and informative service.
Sears Home Services on July 17, 2024
AdrianaP
Good news:my dryer is fixed. Bad news: I have to find someone to reconnect my vent so I still can’t use my dryer. Just to be clear this is a reflection of company policy not the person who provided the service. Luckily, I have a husband who is “muy chingon” who will reconnect it for me. But what if I didn’t? I pay a monthly fee for the service plus a $100 deductible. It’s not cheap so it should be more full service.
Customer service response - We're glad your dryer is fixed, Adriana. We apologize for any inconvenience with the vent reconnection and appreciate your feedback on our service policy.
Sears Home Services on May 08, 2025
Cindy
Customer service response - Hi Cindy, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on December 19, 2024
Sara V
Customer service response - Hi Sara, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on October 31, 2024
