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1401 N Montebello Blvd Reviews
Read reviews from customers who used our services at 1401 N Montebello Blvd
Total reviews
197
Average Rating
4.7/5
Good news:my dryer is fixed. Bad news: I have to find someone to reconnect my vent so I still can’t use my dryer. Just to be clear this is a reflection of company policy not the person who provided the service. Luckily, I have a husband who is “muy chingon” who will reconnect it for me. But what if I didn’t? I pay a monthly fee for the service plus a $100 deductible. It’s not cheap so it should be more full service.
AdrianaP,
Customer service response - We're glad your dryer is fixed, Adriana. We apologize for any inconvenience with the vent reconnection and appreciate your feedback on our service policy.
Sears Home Services on 1746687948179
Cindy,
Customer service response - Hi Cindy, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1734659184180
Technician was nice and replaced ice-maker parts. UNFORTUNATELY, the ice-maker is still not working (at all). I need a technician to come figure out why the replacement parts aren't working. Your prompt and professional service will be greatly appreciated.
gloria H,
Customer service response - Thank you for your feedback, Gloria. We apologize for the inconvenience with the ice-maker and will work on resolving this issue promptly. Please contact us at searshomeservices.com or call 1-800-469-4663 for further assistance.
Sears Home Services on 1727922743322
Technician was unfriendly and sarcastic in answering questions.
Angelito C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753660719356
JESUS C,
Customer service response - Hi JESUS, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1706070243277
Jose was great, 5 stars. He diagnosed the problem which was misdiagnosed by a previous Sears Tech. He also tried to ensure that I receive a refund for the money I had already spent on the misdiagnosis & unnecessary parts. Sears did not send me the refund. I did not receive any refund until I was finally able to talk to a billing agent after I was able to find a phone number that was missing from all of Sears many e-mails to me.
Alex N,
Customer service response - Thank you for taking the time to bring this to our attention, Alex. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707291456271
The technician advised us they’re no issues, then he had me sign for coming out. Too my surprise he wrote the he was not able to work and found some issues? So what’s the truth?
Danny G,
Customer service response - We apologize for the trouble you've faced, Danny. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781742087391
Heliodoro V,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1780531242302
Stephen W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1758589525560
The gentlemen who came and fixed our washer machine is the absolute worst. Probably the Worst customer servíce and so rude. Very judgementle on what brands of detergent we use. Theres many ways on how some one can kindly recommend things, ontop of complaining that he is here again. He Stated he does not like dealing with people like us. My point is of someone does not like their Job, switch Jobs!
Ruby R,
Customer service response - We apologize for the trouble you've faced, Ruby. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752717081239
